Strategy and Operations Lead, Google Customer Solutions

Google; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Strategy and Operations Lead to drive impactful initiatives within their Customer Solutions team. This role involves collaborating with global and regional teams to identify market opportunities and challenges, leveraging data analytics to inform strategic decisions. You will engage directly with executive leadership, develop comprehensive presentations, and lead the deployment of innovative sales programs across the APAC region. Join a dynamic team where your contributions will significantly influence the growth of small- and medium-sized businesses, all while enjoying a collaborative and fun work environment.

Qualifications

• 6+ years of experience in management consulting or sales operations.
• Ability to communicate fluently in Mandarin for client relations.

Responsibilities

• Lead strategy projects and manage cross-functional teams.
• Identify growth opportunities through data analytics and insights.

Skills

Management Consulting

Sales Operations

Business Strategy

Problem-Solving

Stakeholder Management

Communication Skills

Presentation Development

Fluency in Mandarin

Education

Bachelor's Degree

Job description

Strategy and Operations Lead, Google Customer Solutions

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, or corporate advisory.

Preferred qualifications:

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Ability to communicate in Mandarin fluently to support client relationship management in this region.
• Excellent problem-solving skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take ambiguous topics and turn them into stories.

About The Job:

As a Strategy and Operations Lead, you will lead and project-manage strategy projects/initiatives. You will engage and coordinate with global, regional, and local teams, and management. By working with sales teams, you will use your problem-solving skills to develop a robust understanding of market opportunities/challenges, which you will use to develop short- and long-term initiatives. You will provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities:

• Work with executive leadership to identify impact opportunities through data analytics and insights, and develop plans to accelerate growth of GCS China business.
• Define project scope, focus areas, analysis needed to uncover opportunities and drive stakeholder alignment and consensus to deliver business impact.
• Work with cross-functional stakeholders to deliver on project priorities, drive alignment and enable decision making.
• Communicate findings to executive leadership in the build of executive-ready presentations and facilitation of strategy topics across functional teams.
• Build a network with sales team members across all levels to capture seller and customer feedback and understand the opportunities and challenges. Lead deployment of global or regional sales programs/pilots in APAC.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business, Strategy/Planning, and Consulting

Industries: Information Services and Technology, Information and Internet