Strategic IT Business Analyst: ERP/CRM & Stakeholder Lead

1S STAFFING SERVICES; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

1S Staffing Services in Singapore seeks an experienced IT Business Analyst to support IT initiatives and address business needs. You will gather quality requirements, document, test, and support IT solutions with stakeholders, ITD teams and external vendors.

You will be an excellent communicator, meticulous and analytical, with experience in business analysis, application maintenance and project delivery. Fluency in English is essential.

Qualifications

• Bachelor’s degree in Computer Science/Information Systems or related field.
• At least 5 years of enterprise application management experience.
• Professional certifications such as CBAP, ScrumMaster, PMP, or ITIL are an advantage.
• Excellent written and verbal communication skills, with fluency in English.
• Strong understanding of the SDLC and enterprise application architecture.
• Experience with ERP, HRIS, Payroll, Finance, Billing, or CRM systems.
• Experience in HR or Recruitment industry would be an advantage.

Responsibilities

• Collaborate with business stakeholders on business and non-functional requirements and translate to specifications.
• Perform analysis (data, process mapping, system flows) and facilitate workshops on requirement discussions.
• Create test scenarios, review tests, and support deployment for IT projects.
• Lead discussions with ITD and vendors to identify IT solutions, define scope and timeline, and ensure timely deliverables.
• Provide proactive communications and status updates to stakeholders and ITD management.
• Ensure effective solution support to business users and resolve issues within SLA with ITD/vendor teams.
• Support project team to manage vendors for application evolutions, maintenance and support tasks.

Skills

Business analysis

Requirement gathering

Documentation

Stakeholder management

Testing

SDLC knowledge

Enterprise apps

Analytical thinking

Interpersonal skills

English fluency

Education

Bachelor’s degree in CS/IS

Tools

ERP systems

HRIS

CRM software

Job description

1S Staffing Services in Singapore seeks an experienced IT Business Analyst to support IT initiatives and address business needs. You will gather quality requirements, document, test, and support IT solutions with stakeholders, ITD teams and external vendors.

You will be an excellent communicator, meticulous and analytical, with experience in business analysis, application maintenance and project delivery. Fluency in English is essential.