Strategic IT Business Analyst & Design Thinking Lead

Manpower Staffing Services (Singapore) Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

9 days ago

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Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Business Analyst to translate business needs into effective IT solutions. You will apply design thinking, elicit requirements, and collaborate with IT to drive process improvements and digital transformation.

The role involves facilitating workshops, creating BRDs and use cases, and supporting the full software delivery lifecycle with a customer-first mindset. 0-5 years’ experience preferred; Singapore-based role.

Qualifications

Bachelor's Degree in Business Administration, IT, CS, Engineering, or related field.
Master's Degree or MBA.
0-5 years of proven experience as an IT Business Analyst/ System Analyst in IT environments.
Experience with Agile Scrum and Waterfall methodologies.
Experience in E-commerce, Integrated Resorts, Hospitality or Casino systems.

Responsibilities

Elicit needs and translate into IT solutions with a Customer First focus.
Apply Design Thinking to understand user needs, ideate solutions, and prototype concepts.
Identify strategic opportunities for process improvement and digital transformation.
Facilitate workshops and stakeholder interviews to uncover root problems and define solutions.
Translate requirements into BRDs, functional specs, use cases, and test plans.
Ensure alignment with strategy and technical feasibility within architectural standards.
Support development lifecycle and resolve issues during delivery.
Liaise with business units and IT teams to manage expectations and communications.
Assist in creating test plans and participate in UAT activities.