Strategic IT Business Analyst - Design Thinking

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking a skilled IT Business Analyst to lead strategic business analysis, apply Design Thinking, and translate complex requirements into actionable system specifications. You will identify opportunities for process improvement, collaborate with technical teams, and ensure alignment with architectural standards.

The role emphasizes stakeholder engagement, documentation quality, and hands-on support across the SDLC to deliver human-centered IT

Qualifications

• Bachelor's degree in Business Administration, IT, CS, Engineering or related field.
• Master's Degree or MBA is a plus.

Responsibilities

• Needs Elicitation: engage stakeholders to understand goals and pain points with a Customer First mindset.
• User-Centric Solutioning: apply Design Thinking to explore user needs and prototypes.
• Opportunity Identification: identify opportunities for process improvement and digital transformation.
• Facilitation: lead workshops and stakeholder interviews to uncover root problems and define solutions.

Skills

Design Thinking

Business Needs

Requirements Eng

Process Improvement

Problem Solving

Education

Bachelor's Degree in Business Administration, IT, CS, Eng

Master's Degree or MBA is a plus

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

Manpower Staffing Services (Singapore) Pte Ltd is seeking a skilled IT Business Analyst to lead strategic business analysis, apply Design Thinking, and translate complex requirements into actionable system specifications. You will identify opportunities for process improvement, collaborate with technical teams, and ensure alignment with architectural standards.

The role emphasizes stakeholder engagement, documentation quality, and hands-on support across the SDLC to deliver human-centered IT