Strategic Growth & Client Relations Lead (Bilingual)

XIAHUANG CRAYFISH PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

XIAHUANG CRAYFISH PTE. LTD.

in Singapore is seeking a senior manager to lead cleaning management, build trusted advisor relationships with key accounts, stakeholders and sponsors, and train staff in SOP and service standards. The role requires multilingual abilities and deep understanding of Thai and Myanmar cultures, plus strong leadership, communication and presentation skills to influence stakeholders at all levels.

Qualifications

• Minimum Degree and above in any discipline.
• Must be multi-lingual.
• Must understand Myanmar & Thai culture.
• High level of leadership skills.
• Strong verbal and written communication skills.
• Ability to communicate, present, and influence key stakeholders at all levels.
• Excellent interpersonal, negotiation and presentation skills.
• Broad knowledge and understanding of the principles, practices and procedures of customer service.

Responsibilities

• Lead point of contact for cleaning management matters.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Conduct training for staff in SOP and service standards.
• Ensuring the team is carrying out the proper SOP as defined by the company.
• Conduct interviews and source candidates from Thai & Myanmar.
• Manage Household Service Scheme and handle staff issues.
• Assist growth of the company and expand the company by looking for more cleaning businesses in Singapore.
• Serves customers by providing product and service questions and suggesting information.
• Attracts potential customers by answering questions and suggesting information.
• Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare reports by collecting and analysing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Analyse sales data and increase the company’s sales profit.
• Provide strategies and estimates for company.
• Work actively to manage both internal and external relationships.

Skills

Leadership

Multilingual

Communication

Stakeholder management

Negotiation

Customer service

Presentation

Education

Bachelor's degree or above

Job description

XIAHUANG CRAYFISH PTE. LTD.

in Singapore is seeking a senior manager to lead cleaning management, build trusted advisor relationships with key accounts, stakeholders and sponsors, and train staff in SOP and service standards. The role requires multilingual abilities and deep understanding of Thai and Myanmar cultures, plus strong leadership, communication and presentation skills to influence stakeholders at all levels.