Strategic Account Manager | Singapore

Avaya Corporation; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Strategic Account Manager to join their innovative team in Singapore. This role offers the chance to lead enterprise sales initiatives in a fast-paced environment, focusing on UCaaS and CCaaS solutions. You will be responsible for managing key customer accounts, developing sales strategies, and ensuring client satisfaction while driving revenue growth. Join a company that values your contributions and supports your professional development, and be part of a team that is at the forefront of communication technology.

Benefits

Career Growth Opportunities

Innovative Work Environment

Professional Development Programs

Qualifications

• 8 years of enterprise sales experience, preferably in UCaaS or CCaaS.
• Strong understanding of Avaya products and solutions.

Responsibilities

• Manage assigned accounts and ensure high customer satisfaction.
• Develop accurate forecasts and maintain strategic partnerships.

Skills

Enterprise Sales

UCaaS Sales

CCaaS Sales

Account Management

Sales Strategy

Forecasting

Client Engagement

Strategic Planning

Communication Skills

Education

Master's Degree

Job description

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Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting channels, insights, technologies, and workflows that create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com.

Job Description & Qualifications

Are you a dynamic sales professional with a passion for technology and a proven track record in enterprise UCaaS or CCaaS sales? AVAYA is seeking a talented Strategic Account Manager to join our team in Singapore. If you are ready to take on a new challenge, we want to hear from you!

Why AVAYA?

• Innovative Solutions: Be part of a company at the forefront of communication technology.
• Career Growth: Opportunities for professional development and career advancement.
• Dynamic Environment: Work in a fast-paced, collaborative, and supportive environment.

Key Responsibilities:

• Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
• Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
• Forecasting: Develop accurate forecasts based on short and long-term growth plans.
• Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.
• Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.
• Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.
• Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Qualifications:

• Approximately 8 years of enterprise sales experience, with a strong preference for UC, CX, UCaaS, and/or CCaaS sales experience.
• Singapore National
• Proven track record of managing and growing customer accounts with a history of exceeding sales targets.
• Strong understanding of Avaya products and solutions.
• Excellent communication and interpersonal skills. Fluent in English.
• Ability to lead virtual teams and collaborate effectively.
• Strategic thinker with strong planning and forecasting abilities.

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Experience

5 - 10 Years of Experience

Education

Master's Degree preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration of race, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Positions at Avaya generally require effective communication and use of office technology. Physical requirements may vary by work location. This job description is subject to change. Nothing restricts Avaya's right to alter duties and responsibilities at any time. You may review the Avaya Privacy Policy at https://www.avaya.com/en/privacy/policy/ and the Privacy Statement at https://www.avaya.com/en/documents/info-applicants.pdf.