Store Manager-Thane West Vartak Nagar MUM circle

airtel; Singapore; On-site; SGD 48,000 - 65,000; Full time

Job summary

Airtel is seeking a Store Manager to oversee the operations of its retail store in Singapore. The role involves ensuring compliance with operational guidelines, enhancing customer experience, and managing a team for high sales performance. Candidates should have a full-time graduate degree and at least 4 years of retail management experience. Strong skills in problem-solving, communication, and customer service are essential for this position, making it ideal for candidates looking to drive results in a dynamic environment.

Qualifications

• 4+ years of experience in retail business operations.
• Proficient in retail operations and S&M techniques.
• Basic knowledge of MS Office tools is essential.

Responsibilities

• Manage store operations in line with standards.
• Enhance customer experience and satisfaction.
• Track financial targets and manage inventory.

Skills

Retail Operations

Teamwork

Customer Obsession

Communication Skills

Problem Solving

Education

Full time graduate degree

Tools

MS Office

Job description

#BALJob DescriptionBorn in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.Limitless ImpactWe create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee:You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless OwnershipYou get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.So come join us, and #BeLimitless. Because you are.Job DetailsJob Title Store Manager SalesDesignation Store ManagerJob CodeFunction D2CSub-Function SalesLocationLevel/Grade Senior Executive / ExecutivePosition DescriptionThe purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.Organizational RelationshipReporting To Regional Head (~ Zonal Own Retail Manager)Total number of employees supervised by you DIRECTLY or INDIRECTLYManagerial Individual ContributorsDirectly Indirectly Store OperationsKey Responsibilities & AccountabilitiesManage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.Implement security measures and loss prevention strategies to safeguard inventory and assets.Accountable for clearing store for formal launches across dimensions and during refit & conversion.Customer ExperienceImplement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.People ManagementLead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.Knowledge, Certifications and ExperienceEducation Qualification Full time graduate degree, MBA / PGDM (optional)Total Experience 4+ years of experience in retail business operations roleKey InteractionsInternal / External Stakeholders(Internal means External to the department and internal to the organization; External means External to the organization)Internal Zonal / Area Sales Managers & Field Sales ExecutivesExternal Channel PartnersSkills and CompetenciesTechnical CompetenciesProficiency in retail operations and S&M techniquesBasic knowledge of MS Office: Excel, PowerPoint, Word & OutlookLeadership and Behavioural CompetenciesProcess OrientationInfluencing PersonalityCommunication Skills (oral/written)Interpersonal SkillsTeamwork and CollaborationResult OrientationCustomer ObsessionPositive Drive and Energy,

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