Store Manager (Retail)

Sephora Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Une entreprise de premier plan dans le secteur du commerce de détail recherche un Store Manager dynamique pour gérer ses opérations à Singapour. Le candidat idéal possède une solide expérience en gestion d'équipe et en vente, et une passion pour le service à la clientèle. Vous serez responsable de maximiser les ventes et d'inspirer une équipe motivée à exceller dans un environnement rapide. Ce rôle offre de réelles opportunités de développement de carrière au sein d'une marque prestigieuse.

Qualifications

• 6 ans d'expérience en opérations de magasin ou en gestion des ventes.
• Expérience dans le secteur de la vente au détail, FMCG ou de l'hôtellerie privilégiée.
• Compétences analytiques avec un sens du détail.

Responsibilities

• Gérer les opérations quotidiennes du magasin et atteindre les objectifs de vente.
• Recruter, former et développer l'équipe de magasin.
• Assurer un service client exceptionnel et résoudre les retours des clients.

Skills

Leadership

Communication interpersonnelle

Compétences analytiques

Service client

Tools

MS Office

Job description

The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast paced environment.

Responsibilities:

(1) People Management

Recruit & Retention

• Involved in the recruitment of store team together with HR department
• Maintain employee turnover and absenteeism

Train and Develop

• Ensure all new joiners are well-trained and integrated into the environment
• Work with Training department on training plans and objectives for the store team
• Coordinate training schedules and follow up with Training department
• Develop the store team individual career path

Performance Management

• Work with Country Manager on individual and store objectives / KPIs
• Conduct annual, half yearly and quarterly individual performance review with the Store team
• Provide constructive feedback and constantly provide coaching to the team for improvement
• Propose internal promotions and transfers when necessary

Organize and Animate

• Conduct the store team briefing every shift
• Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
• Ensure that the team’s grooming and behavior are according to the store’s SOP
• Work with HR department on any disciplinary issue
• Demonstrate the Sephora DNA to inspire and motivate the team
• Create a positive and exciting environment with great team spirit

(2) Sales Management

Drive Sales

• Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience
• Set and communicate the KPIs to the team during the daily briefing
• Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
• Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives
• Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
• Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

• Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager
• Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis
• Be accountable for cost management
• Monitor the store Profit and Loss closely

Customer Service

• Build and nurture a strong relationship with loyal customers
• Constantly focus on new members recruitment (CRM) to achieve the KPIs set
• Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies
• Manage and resolve any customer’s feedback
• Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently
• Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Merchandising

• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition
• Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

Stock Management

• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards
• Liaise with Supply Chain team on any stock issue

Cash & Till Management

• Train staff and enforce Sephora’s cash handling and shortage prevention procedures
• Ensure that store funds and deposits are maintained in accordance with Sephora’s policies

(3) Others

• Ensure communication within Weekly Action Box is disseminated to the team and required actions are implemented and follow through
• Ensure store compliance with Sephora's audit processes and requirements
• Any other ad hoc duties assigned

We would love to hear from you if you are someone with…

• 6 years’ experience in store operations or sales management of which 3 years in leading and developing a team
• Experience in retail, FMCG or hospitality industry is preferred
• Good analytical skills with an eye for detail
• Proven leadership skills
• Strong interpersonal communication skills
• Service oriented with great passion for retail industry
• Proficient in MS Office