Store Manager - MBS

JIMMY CHOO (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Singapore is seeking an experienced store manager to oversee operations, enhance customer service, and drive sales. The ideal candidate will have at least 7 years of experience in the fashion retail industry with strong leadership and interpersonal skills. This role involves managing staff performance, achieving targets, and ensuring a compelling shopping experience.

Qualifications

• Minimum 7 years relevant experience in fashion retail industry.
• At least 2 years in a similar role.
• Good command of local language with one foreign language preferred.

Responsibilities

• Operate the store through superior customer service.
• Manage day-to-day business to increase sales.
• Achieve business targets and execute initiatives.

Skills

Sales management

Customer service

Leadership

Business acumen

Interpersonal skills

Job description

JOB NATURE:

• Operate the store through superior customer service, sales management, professional selling and effective staff management

• Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment

• Achieve business targets and execute initiatives as well as strategies to contribute to the growth of sales

• Aim to exceed customer expectations of service and products. Ensure store environments are consistently compelling and shopping experiences are inspirational through brand representations

• Work closely with Training Department to ensure that excellent customer service is delivered and maintained

• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients

• Motivate and engage staff to achieve sales goals

• Manage and evaluate the performance of the team on an on-going basis to deliver individual, team and Company objectives

• Report to direct manager to review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands

• Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn

• Ensure proper inventory mix matching to market needs

• Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales

• Establish and implement action plans in co-operation with direct manager to develop sales for each product category

• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

• Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation

• Support Visual Merchandising Department on timely window and interior display changes pro-actively to feature various new items and create excitement

• Responsible for all store operation duties including attendance, billing, daily reconciliation reports, bank statement and sales reports to head office and direct manager

• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies

• Work closely with direct manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review

REQUIREMENTS

• Minimum 7 years relevant experience in fashion retail industry with at least 2 years in similar role.

• Good command of local language with one foreign language is preferred

• Strong business acumen, sales-driven & service-oriented

• Strong leadership & interpersonal skills that able to lead and build good relationships with all employees

• Good team playerand able to communicate well across all levels and parties

• Proactive, accountable, motivated, dynamic, responsible and patient