Store Manager (Hoka, Raffles City)

Map Active Singapore Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Map Active Singapore Pte. Ltd. is searching for a passionate Store Manager for the HOKA brand. In this dynamic retail role, you will oversee sales performance, manage operations, and lead a team to provide exceptional customer service. Ideal candidates will have at least 2 years experience in retail or supervisory roles, strong communication skills, and a love for sports. Enjoy attractive benefits including commissions, medical coverage, and opportunities for career growth.

Benefits

Commission and incentives

Medical coverage

Employee discount

Career growth opportunities

5 working days and 2 days off per week

Qualifications

• Minimum 2 years of experience in retail sales or supervisory roles.
• Proficiency in English.
• Enjoyment of sports is advantageous.

Responsibilities

• Manage store sales performance and promotional activities.
• Work with Sales & Operations Manager to achieve sales goals.
• Ensure merchandise presentation reflects visual merchandising standards.

Skills

Customer Service

Sales Management

Communication

Team Building

Education

Secondary School/O-Level

Tools

Microsoft Excel

Microsoft Word

Job description

Are you passionate about fitness and outdoor adventures? Do you thrive in a dynamic retail environment? HOKA, a leading brand in performance footwear, is seeking a Store Manager to join our team! If you're enthusiastic, customer-oriented, and eager to be part of a growing brand, we want to hear from you.

As a Store Manager at HOKA, you will be the face of our brand, providing exceptional customer service and creating memorable shopping experiences for our customers. Your responsibilities will include:

1. Managing store sales performance, coordinating in-store promotional activities, managing store operations, recruitment, and team building.
2. Establishing weekly sales objectives for the store and personnel.
3. Working with the Sales & Operations Manager to achieve sales goals through key metrics (cost reduction percentage (CR%), average dollar sales (ADS), items-per-transaction (IPT)) and ensuring the highest level of customer service.
4. Managing staff monthly duty roster and timesheets, including shift scheduling.
5. Controlling staff costs and shrinkage goals within the store.
6. Driving and leading personnel to practice professional salesmanship within Converse guidelines to achieve sales and customer satisfaction.
7. Assigning team Return on Sales (ROS) functions for each store section to maximize sales performance.
8. Ensuring merchandise is presented to maximize sales, reflecting Converse's visual merchandising standards.

Requirements:

• At least a Secondary School/O-Level or equivalent qualification; higher education is a plus.
• Enjoyment of sports is advantageous.
• Proficiency in English for customer communication.
• Minimum of 2 years of experience in retail sales or supervisory roles.
• Preferably non-executive experience in retail sales or related fields.
• Strong computer skills, including Microsoft Excel and Word.
• Self-motivated, independent, with strong follow-through abilities.
• Resourceful, meticulous, and able to work effectively under pressure.
• Outgoing personality with good communication skills with team members and customers.

Benefits:

• Commission and incentives
• Medical coverage
• Employee discount
• Career growth opportunities
• 5 working days and 2 days off per week