Store Manager (Furniture)

Responsibilities:

• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Managing of store’s duty roster to ensure sufficient staffing during store’s operating hours
• Plan and drive towards achieving weekly/monthly store’s sales target and gross profit
• To breakdown sales and gross profit budgets by individual salesperson and monitor sales and gross profit achievement by individual sales staff/Promoters on a daily, weekly and monthly basis
• Motivate, coordinate the work and coach the staff on the floor to achieve sales goals
• Appraise top performers and coach poor performers
• Conduct short effective meeting before the start of store’s operation and brief on the followings;
• Monitor sales staff on the sales floor (especially during peak hours and weekends) to ensure the following:
• Ensuring the display of merchandise are in line with Company Standards
• Ensuring accuracy of price for display
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
• Monitor inventory level and work with the PM to have sufficient stocking for fast-moving stocks and promotional items to avoid sales loss due to stock out situation
• Service items need to be put up for a return to the warehouse promptly.
• Escalate critical customer’s issues to higher management when required
• Follow up closely on any AR issues and ensure payment are collected promptly before delivery
• Follow up on inventory discrepancy and carry out the investigation to resolve the variance
• Submit required paper works (e.g OT, commission, etc) in a timely manner
• Participate, prepare and carry out stock takes according to the company’s procedures
• Any other ad hoc duties assigned from time to time

Requirements:

• At least 3 years of relevant experience in handling day to day retail operations
• Strong leadership skills
• Able to work on retail shift hour, including weekend and public holiday
• Good communication skills.
• Good Customer management skills
• Passionate and self-motivated