Store Manager

PRADA; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading luxury brand seeks a Brand Ambassador in Singapore to drive sales, ensure exceptional customer service, and manage a motivated team. This role involves developing business strategies, enhancing client relationships, and leading store performance while fostering an engaging retail environment.

Qualifications

• Excellent customer service skills and ability to motivate and persuade.
• Strong leadership and team management abilities.
• Proficiency in local language and English required.

Responsibilities

• Drive and maximize sales performance.
• Develop and propose business plans.
• Lead the team to exceed KPIs.

Skills

Leadership

Customer Service Orientation

Business-driven Mindset

Team Management

Education

Business or Retail Management Degree

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries, embracing employees of over 100 nationalities.

Joining our company means working in a creative and international environment with teams motivated by curiosity and the quest for excellence. We value talent and passion, fostering professional growth.

Job Purpose

To own the business, act as a Brand Ambassador, and lead the store to achieve performance targets. To ensure an exceptional client experience, leading and supporting all sales activities, managing and coaching the team, and ensuring succession and internal growth.

Responsibilities

Business

• Drive and maximize sales performance
• Develop and propose business plans
• Lead the team to exceed KPIs
• Represent the brand locally, identifying new opportunities to increase footfall, attract new clients, and build loyalty
• Be present on the sales floor, providing excellent service
• Foster omni-channel development
• Meet budgets and control expenses

Customer

• Maintain a client-centric approach, developing strong relationships
• Ensure high client satisfaction and service quality
• Implement clienteling initiatives and events to foster loyalty and increase spending
• Promote private appointment culture

Team

• Encourage entrepreneurial spirit and teamwork through effective communication
• Ensure the team is well-informed about products, policies, and market trends
• Attract and recruit top talent through networking and scouting

Retail

• Develop sales strategies in collaboration with merchandising and operations teams
• Ensure attractive displays that maximize sales
• Participate in buying sessions and provide product feedback
• Ensure cooperation between front and back of house
• Enforce company procedures on cash, inventory, logistics, and reporting

Events

• Collaborate with Retail Events for local event organization
• Set challenging targets per client and propose new event opportunities with stakeholders and influencers

Knowledge and Skills

• Business-driven mindset
• Leadership and team management skills
• Ability to motivate and persuade
• Strong customer service orientation
• Welcoming attitude
• Confident, enthusiastic, and positive demeanor
• Mature and assertive
• Organized and detail-oriented
• Proficiency in local language and English
• Market and product knowledge; passion for luxury/fashion, art, and design
• Business or retail management degree or equivalent (a plus)