Store Manager

Position Summary

The position holder is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively.

Major Responsibilities

• Maintain smooth operations of a few stores, excellent client services including repairs.
• Responsible for achieving sales target, improving productivity, and delivering profitability.
• Optimize sales through effective implementation of strategies, new launches, and initiatives.
• Seek continual improvements to enhance brand experience, repeat visits, and incremental purchases of full price items for our clients.
• Motivate and drive the team to achieve KPIs.
• Provide coaching, training to the team to improve customer service and product knowledge.
• Provide timely feedback to key functions to maintain healthy inventory, timely market information and forecasts.
• Provide sales achievement, weekly/monthly operations report.
• Perform any other responsibilities as assigned by the Management.

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What we value:

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

Experience Requirements

• Minimum 6 years of relevant experience in retail industry with at least 3 years at shop supervisory level.
• Previous experience in Luxury sector is preferred.
• Strong ability in staff management.
• Excellent customer services and communication skills.

Computer Skills

• Proficient in Microsoft Office (Word, Excel, Power Point)

Language

• Excellent spoken and written English