Station Operations & Safety Coordinator

SMRT Corporation Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SMRT Trains Ltd Assistant Station Manager supports day-to-day station operations, including preparing for rail service, conducting security patrols, and providing customer service. The role monitors commuter flow and manages crowds during peak hours and service degradation, with duties in emergency response and procedure implementation.

The position covers first-line recovery of station equipment, access control, and collaboration with maintenance teams.

Qualifications

• NITEC/Higher NITEC in Engineering discipline.
• Ability to perform 3 rotating shifts per duty roster.

Responsibilities

• Deliver frontline customer service at the station and assist during peak hours.
• Monitor CCTV, respond to alarms, and provide announcements to passengers.
• Assist in platform and train operations, including detrainment and crowd management during disruptions.
• Coordinate station opening/closing, maintenance reports, and liaison with cleaning personnel.

Skills

Customer service

Clear communication

Multitasking

Education

NITEC/Higher NITEC in Engineering

Job description

SMRT Trains Ltd Assistant Station Manager supports day-to-day station operations, including preparing for rail service, conducting security patrols, and providing customer service. The role monitors commuter flow and manages crowds during peak hours and service degradation, with duties in emergency response and procedure implementation.

The position covers first-line recovery of station equipment, access control, and collaboration with maintenance teams.