Station Manager, NSEWL

SMRT Trains Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading transportation company is seeking a Station Manager responsible for ensuring the safe and efficient operation of the station. In this role, you will oversee daily operations, manage staff, and ensure high standards of customer service and safety while working in a fast-paced environment. Candidates should possess a Diploma in Engineering and strong leadership skills to enhance operational efficiency and service quality.

Qualifications

• Diploma in Engineering or related field with passion for customer service.
• Willingness to work on rotating shifts including weekends and public holidays.

Responsibilities

• Ensure safety of passengers, employees, contractors, and the public in stations.
• Maintain high customer service standards and manage demands from special needs passengers.
• Supervise staff and mentor them for improved performance.

Skills

Customer service orientation

Ability to work with diverse levels of staff

Leadership and motivation skills

Excellent communication skills in English

Basic computer literacy

Education

Diploma in Engineering or related field

Job description

Company description:

SMRT Trains Ltd, incorporated in 1987, operates Singapore's first mass rapid transit system. We manage and operate train services on the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Our core values are Integrity, Service & Safety, and Excellence. SMRT is committed to providing safe, reliable, and comfortable service for our commuters.

Job Purpose

The Station Manager plays a key role in ensuring the safe, secure, reliable, and efficient operation of the station. As a Station Manager, you will:

• Be responsible and fully in charge of the detailed daily operation of all facilities and services in a station in accordance with Work Instructions and Procedures.
• Handle and assist in all incidents and emergencies.
• Conduct regular inspections and monitoring of station premises to ensure facilities, equipment, and structures are in good working condition.
• Respond to station, train, and track-related incidents to ensure passenger safety and security.
• Supervise Service Ambassadors, Transit Security Personnel, and Assistant Station Managers, providing excellent customer service to make passengers' journeys delightful.

Responsibilities

Safety and Security

• Ensure safety of passengers, employees, contractors, and the public in stations.
• Ensure safety and security procedures are understood and followed.
• Oversee Transit Security Officers to safeguard station premises.
• Undertake security checks in stations.

Customer Service

• Maintain high customer service standards.
• Manage demands from passengers with special needs.

Reliability

• Open and close stations timely.
• Respond promptly to station/train incidents and emergencies.

Leadership and People Management

• Manage and motivate station staff under your charge with guidance from senior management.
• Mentor, guide, and coach staff, including novice and at-risk personnel.

Automatic Fare Collections

• Handle AFC systems, including security, cash transactions, control of AFC keys, and record retention.

Station Operations, Equipment, and Facilities

• Ensure efficient performance of station equipment.
• Maintain cleanliness and tidiness of stations.
• Conserve energy within stations.
• Work closely with cleaning contractors to meet cleanliness standards.
• Report equipment faults promptly.

Other Responsibilities

• Meet operational demands and targets.
• Continuously improve operational efficiency and customer service.

Qualifications & Work Experience

• Diploma in Engineering or related field, with passion and enthusiasm for frontline customer service.
• Willingness to work on rotating shifts, including weekends and public holidays. Successful candidates will undergo structured training.

Skills

• Customer service orientation.
• Enjoy meeting people and handling technology systems.
• Ability to work with diverse levels of staff.
• Passionate, committed, and positive attitude.
• Meticulous, alert, and capable of handling emergencies calmly.
• Independent and team-oriented.
• Leadership and motivation skills.
• Resilient under stress and pressure.
• Excellent communication skills in English; proficiency in Mandarin or Malay is a plus.
• Basic computer literacy.