Staff Systems Analyst

Visa; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

A leading global payments technology company is seeking an IT Operations and Application Support professional in Singapore. In this hybrid role, you will be responsible for managing configuration management practices, coordinating server patching, ensuring compliance with security regulations, and supporting vendor management. The ideal candidate will have over 5 years of experience in IT operations, a Bachelor's Degree, and proficiency in ServiceNow. Excellent communication and analytical skills are necessary to thrive in a fast-paced environment.

Qualifications

• 5+ years of relevant work experience.
• Experience with SaaS applications is preferred.
• Knowledge of ITIL processes and security regulations.

Responsibilities

• Manage server patching and coordinate with IT teams.
• Conduct application risk assessments and maintain compliance documentation.
• Collaborate with vendors to ensure service delivery reliability.

Skills

Vendor Management

Configuration Management

Identity and Access Management

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

ServiceNow

Job description

As an IT Operations and Application Support professional at Visa, you will play a crucial role in developing and maintaining IT Configuration Management practices and methodologies. Your responsibilities will include managing server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams, planning and executing vulnerability remediation using Qualys, and administering configuration and asset management tools to ensure CMDB data accuracy and integrity. You will also collaborate with Infrastructure teams to gather and support evolving technical requirements and monitor and report unauthorized changes to configuration items.In the realm of Governance, Risk, and Compliance, you will participate in internal and external audits and address audit findings for assigned applications. Ensuring compliance with Identity and Access Management and Data Privacy policies using appropriate tools, conducting application risk assessments, and maintaining documentation related to privacy and security will be part of your routine. Additionally, you will support operational resiliency planning, including disaster recovery strategies and service impact assessments, and serve as the Application Technology Coordinator for assigned systems to ensure ongoing compliance and data quality.Your role will also involve Stakeholder and Vendor Management, where you will act as a liaison between internal teams and external vendors to maintain high-quality service delivery. Coordinating with application owners and configuration item stakeholders to ensure service reliability and assisting with vendor risk reviews while tracking progress on the remediation of identified issues will be essential.This position is a hybrid one, and the expectation of days in the office will be confirmed by your Hiring Manager.Basic qualifications for this role include 5+ years of relevant work experience with a Bachelor's Degree, 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), or a PhD with no work experience. Preferred qualifications include a background in SaaS applications, experience with ServiceNow (especially in CMDB, CI management, reporting, and application criticality reviews), proficiency in ITIL processes, strong knowledge of security and data privacy regulations, ability to manage multiple tasks effectively in a fast-paced, global environment, excellent analytical, organizational, and troubleshooting skills, and strong interpersonal and communication skills.,

• Job Tags identity and access management, application support, configuration management, identity and access management (iam)

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