Staff Nurse / Senior Staff Nurse (Nurse First) *Only Singaporeans*

National Healthcare Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Staff Nurse / Senior Staff Nurse to join the Nurse First team. The role involves providing clinical advice over the phone, assessing patients' medical concerns, and maintaining accurate call records. Candidates should be registered with the Singapore Nursing Board and have 1-2 years of experience in a fast-paced environment. This position offers the opportunity to impact patient care positively.

Qualifications

• Registered with Singapore Nursing Board.
• 1-2 years of experience in multi-channel handling.
• Ability to perform 2-rotating shifts covering hotline operations.

Responsibilities

• Provide clinical advice over the phone to patients.
• Assess and evaluate patient's acute medical concerns.
• Maintain accurate records of call encounters.

Skills

Communication skills

Ability to work in a fast-paced environment

Judgment in assessing customer situations

Education

Registered with Singapore Nursing Board

Job description

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Staff Nurse / Senior Staff Nurse (Nurse First) *Only Singaporeans*

Family Group: Nursing

You will be part of the Nurse First team to provide advice over the phone to our patients. Your duties will include the following:

• Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
• Obtain history and information, assess and evaluate patient’s acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
• Provide clinical advice to callers based on their needs
• Maintain accurate records of all call encounters and document all enquiries
• Ensure calls are attended to and followed up in atimely manner
• Participate in ongoing audit and improvement of Nurse First
• Report the department’s clinical and service performance and patient outcome/performance indicators as set
• Involve in other duties as assigned

Requirements

• Registered with Singapore Nursing Board
• Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
• Proven ability to work in a fast paced environment and handle stressful situations.
• Ability to use good judgment in assessing difficult customer situations.
• Able to perform 2-rotating shifts as the hotline operation hours are from 8am to 11pm, daily from Monday - Sunday