Sr. Technical Consultant - ServiceNow

Snaphunt; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking a Senior Technical Consultant with expertise in ServiceNow. The role involves driving ITSM implementations, collaborating with cross-functional teams, and providing support and solutions using the ServiceNow platform. Ideal candidates have over 5 years of experience and a strong background in ITIL methodologies. Competitive salary of $5,600 - $8,000 monthly is offered for this permanent position.

Qualifications

• 5+ years of experience as a ServiceNow Platform Administrator.
• Solid hands-on knowledge of ServiceNow platform configuration, customization, and administration.
• Familiar with ITIL framework and ITSM module administration.

Responsibilities

• Drive implementation and delivery of ITSM technology using ServiceNow.
• Collaborate with cross-functional teams to gather requirements and deliver solutions.
• Lead ITSM, ITOM, and CSDM workshops.

Skills

ServiceNow configuration

Project management

Stakeholder communication

Analytical skills

Agile methodology

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

ITIL

Job description

Company

Snaphunt Pte Ltd

snaphunt.com

Designation

Sr. Technical Consultant - ServiceNow

Date Listed

28 Aug 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Singapore

Allowance / Remuneration

$5,600 - 8,000 monthly

Company Profile

Our client is a pure-play ServiceNow partner in Southeast Asia with a sole focus on delivering maximum value capture for our enterprise customers.

They are a proven team with unparalleled expertise in Technology Operations, Full Stack App Development, Product Management, Customer Success, COE Operations, and Management & Process Consulting. Our client certified Service Now architects, developers, consultants, and project managers, deliver innovative frictionless solutions that enhance the ServiceNow experience.

Job Description

• Join one of the select ServiceNow partners in SEA at its inception and play a pivotal role in shaping its future
• Exciting opportunity to work closely with Enterprise IT, ServiceNow, and Management Consulting industry veterans, who have built and scaled businesses across APAC

The Job

The role of a ServiceNow Senior Technical Consultant includes collaborating with the engagement and client teams to coordinate, plan, and deliver ServiceNow projects. You are a credible advisor to junior consultants who deliver work products across the focus areas mentioned above within the organization and to client contacts.

Key responsibilities

• Drive the implementation and delivery of ITSM technology enablement services using ServiceNow ITSM, IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM).
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Lead ITSM, ITOM, and CSDM enabled process workshops.
• Design, develop, and implement Service Catalog workflows, ITIL processes, ITSM, ITOM, CMDB, CSM, etc. modules within the ServiceNow platform and integrate with external systems based on customer requirements.
• Implement considering ServiceNow best practices and standards.
• Design and develop extensions to ServiceNow data model in support of requirements towards ITSM, CMDB, CSM, and other modules.the ServiceNow data model to support requirements for,
• Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality. Work with users to review test results to ensure they meet expectations.
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
• Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
• Create templates for unique agency requirements, reports, dashboards, flows, and email notifications.
• Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.

Ideal Candidate

• You possess a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• You have at least 5 years of experience as a ServiceNow Platform Administrator
• You possess solid hands-on knowledge of ServiceNow platform configuration, customization, and administration.
• You are familiar with the ITIL framework and have experience in ITSM module administration.
• Knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, and CSM is advantageous.
• ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Implementation Specialist (CIS) certification(s) in the mentioned modules is preferred.
• You have solid experience with agile methodology, creating process designs, and technical designs, defining user stories, working with onshore/offshore development teams, leading user acceptance testing (UAT), and providing the necessary end-user training to deliver the proposed solution.
• You can work collaboratively in a team environment and communicate effectively with stakeholders.
• You have experience with engaging and managing a variety of stakeholders with an ability to consult, provide recommendations, and develop solutions using ITSM solutions.
• You possess strong analytical, interpersonal, communication, writing, and presentation skills.
• You keep yourself updated with ServiceNow releases and industry knowledge to recommend enhancements to clients.

Ref

Ref: DICBM98LNN

Application Instructions

Apply this role at https://snaphunt.com/jobs/DICBM98LNN