Sr. Technical Consultant – Implementation Engineer

Loftware; Singapore; Hybrid; SGD 100,000 - 140,000; Full time

Job summary

Loftware’s Implementation Engineer role focuses on technical implementation, system installation/configuration, integration, and RBAC setup. It involves liaising with multiple teams to deliver go-live with best practices and knowledge transfer.

Projects vary in site location and may be on-site or remote, with travel opportunities as needed. The position emphasizes professional services execution, documentation, and adherence to a proven deployment methodology to meet client needs and business

Qualifications

• Experience in customer-facing application support or professional services.
• Strong business analysis and troubleshooting skills.
• Ability to translate customer workflows into software solutions.
• Willingness to travel (25–50%).

Responsibilities

• Understand customer requirements and capture system specifications.
• Analyze, design, and implement system changes and integrations.
• Install, configure, and maintain high-availability solutions using AWS and/or on-premise.
• Coordinate testing, documentation, and go-live activities with the project team.
• Document project setup and deliverables in implementation reports.
• Collaborate with project management and other departments to manage changes.

Skills

Business analysis

Troubleshooting

Customer-facing communication

Travel willingness

Education

Bachelor's degree in CS/Engineering

Job description

At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title: Sr. Technical Consultant – Implementation Engineer

Possible locations: Singapore (Hybrid)

Please note: Visa sponsorship is not available for this role.

Position summary:

The Implementation Engineer is responsible for a variety of roles from Professional Services including technical implementation, system installation/configuration, integration, Role-Based access control configuration, application/business rules configuration, documentation as a sole contributor or part of a larger team of the proposed solution. She/he will manage our customers through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects are typically multiple short stints either on-site or remote and provide a very dynamic work environment that does not require repeated travel on a weekly basis.

To ensure the clients' and Company's needs are met, the Implementation Engineer will regularly liaise with other members of the Professional Service team and colleagues from a range of departments, such as Product Management, Engineering, Development, Professional Services, Sales and senior management.

The base salary range for this position is 100,000 to 140,000 SGD annually. This range represents the good-faith minimum and maximum salary that the organization believes it would pay for this role at the time of this posting (these ranges are dependent on location of hire).

Responsibilities

• Understand customers’ requirements, Collect all system requirements and specifications (Servers landscape – Centralize/Multi-sites, DBs, Printers, Folders/Security, SSL/SSO, Integrations, HA/DR) from customers. Manage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined and detailed
• Analysis and Design system and compile system change needs as requested by customer to meet customer’s business needs and follow best practices, standards and documentation.
• Perform installation, configuration, deployment, design, administration and maintenance of high availability solutions that implement industry standards using AWS and/or On-Premise
• Assist various tests (Smoke, SIT/UAT, load/regression) per scope and process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.
• Document project system setup and deliverables in the implementation report.
• Work close with Loftware Project Manager to make sure assigned tasks and milestones within scope and planned hours and be part of Change Control process to assess each customer change request to provide estimation and priority

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 7+ years of experience in the Medical Device, Pharmaceutical, or Life Sciences industry.
• Experience in customer-facing application support, technical support, or professional services.
• Strong business analysis and troubleshooting skills
• Ability to understand customer workflows and translate business requirements into software solutions.
• Willingness to travel (25–50%).
• Excellent communication and interpersonal skills.
• Customer-focused with the ability to build trust and strong relationships.
• Strong problem-solving and analytical mindset.
• Quick learner with the ability to grasp technical concepts rapidly.Self-starter with a strong sense of ownership and work ethic.
• Results-driven with the ability to influence and guide customers toward best-practice solutions.

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We Win with Inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging