Sr Tech Field Engineer

Unisys; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A global technology solutions company in Singapore is seeking an IT System Support Specialist to ensure system uptime through maintenance and troubleshooting. The ideal candidate has a Higher NITEC in relevant fields and 2-4 years of experience. This role includes rotating 12-hour shifts and requires strong communication skills. Training provided.

Qualifications

• 2-4 years of experience in IT system support and hardware maintenance.
• Ability to work rotating 12-hour shifts.
• Strong communication and interpersonal skills.

Responsibilities

• Monitor and maintain system uptime according to SLA.
• Respond to incidents and service calls as first responder.
• Conduct preventive and corrective maintenance.

Skills

Technical support

Troubleshooting

Communication

Teamwork

Independence

Education

Higher NITEC in Electrical, Electronics, IT or equivalent

High School Diploma or GED

Job description

time left to apply End Date: August 6, 2025 (4 days left to apply)

job requisition id REQ566600

What success looks like in this role:

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mile
• Job Requirements ·Higher NITEC in Electrical, Electronics, IT or equivalent ·Singapore Citizen or PR preferred
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided

Working hours

• Rotating 12 hrs shift or as assigned.
• CurrentShift pattern: 3 Days work shift followed by 2 days rest, 2 Days work shift followed by 3 days rest
• 2 Months day shift, followed by 2 months night shift

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

About Us

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

Notice For U.S. Applicants:Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity