Sr Sales Operations Analyst

ServiceNow, Inc.

Singapore

Hybrid

SGD 70,000 - 110,000

Full time

2 days ago

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Job summary

ServiceNow is seeking a Sales Operations professional to partner with the Workflow Leader and drive forecast accuracy, pipeline management, and strategic revenue initiatives in a fast-paced software sales environment.

You will coordinate with Finance, Legal, and Order Management to ensure accurate booked opportunities, licensing compliance, and pricing policies while supporting the Sales organization and channel partners.

Qualifications

Experience in leveraging AI to improve work processes or decision-making.
2-4 years of proven Sales Operations experience in a software sales organization.
Organized with excellent attention to detail and the ability to work in a fast-paced environment.
Proficient in PPT, Word, and Excel.

Responsibilities

Act as the Business Partner and Advisory for the Workflow Leader.
Attend and participate in forecast meetings supporting Sales Management.
Perform pipeline reviews and establish best practices for forecast accuracy.
Lead fiscal planning for the workflow with cross-functional leaders.

Skills

Sales Operations

Forecasting

Pricing & Negotiation

Data Analysis

CRM proficiency

Communication

Tools

CRM system

Microsoft PowerPoint

Microsoft Excel

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

Primarily act as the Business Partner and Advisory for the Workflow Leader.
Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
Lead the fiscal planning for the workflow – Coordinate with all cross-functional leaders and core business leaders to ensure that planning is aligned.
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance
Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Team Player with positive attitude ready to work in a fast-paced environment
Excellent analytical and problem-solving skills with ability to drive conflict resolution
Excellent interpersonal, written and verbal communication
Ability to work in an aggressive, fast paced environment managing multiple priorities
Must be hands-on with solid attention detail
Selling Software as a Service is a plus
Results Driven

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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