Sr/ Patient Service Associate, Nursing Ward

Institute of Mental Health; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Sr / Patient Service Associate to join their Nursing Ward team. This role is crucial in providing clerical and support functions, ensuring smooth reception services, and enhancing patient experiences. Ideal candidates will be service-oriented, confident, and possess strong communication skills. Working in a non-air conditioned ward setting, you will play a vital role in patient registration, appointment scheduling, and billing inquiries. This position offers a unique opportunity to contribute to mental health services while being part of a supportive team dedicated to helping others.

Qualifications

• Candidates should be service-oriented and possess strong communication skills.
• Experience in a ward setting is preferred for senior roles.

Responsibilities

• Provide clerical support and reception services including patient registration.
• Schedule appointments and handle billing inquiries.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Education

GCE ‘N'/'O' Level

Diploma

Tools

Microsoft Office

Job description

Company description:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Job Position: Sr / Patient Service Associate

Department: Nursing Ward

Job Description:

To provide clerical and support functions in the assigned block as well as the reception services including patient registration, scheduling appointments, billing and enquiries.

Requirements:

Competency:

1. Service-oriented, confident and have a passion for helping others
2. Good communication and interpersonal skills
3. Comfortable to work in ward setting which is non-air conditioned. Candidates with relevant experience could be considered for a Senior role.

Educational and Professional Requirements:

1. GCE ‘N'/'O' Level or Diploma holder
2. Proficient in Microsoft Office applications
3. Able to work on Saturday every 3 months (From 8am to 12 pm)
4. Able to work flexible start time from 8am, 9am, or 10am with latest end time at 7.30pm