Sr Patient Information Associate (Office Hour)

Institute of Mental Health; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading mental health organization in Singapore seeks a Sr/Patient Information Associate to facilitate patient care and provide excellent customer service. The role involves handling calls, scheduling appointments, and performing administrative duties. Candidates should be service-oriented with good communication skills. This position may require after-hours and weekend coverage.

Qualifications

• Experience in customer service or call centre preferred.
• Ability to assist with scheduling and administrative duties.
• Willingness to work extended hours and weekends if needed.

Responsibilities

• Handle calls and enquiries to provide information on IMH's services.
• Assist in scheduling patient appointments.
• Perform administrative duties like filing and updating records.
• Carry out other assigned tasks by the supervisor.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Job description

Company description:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Job description:

Position: Sr/ Patient Information Associate

Department: Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities:

1. Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
2. Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
3. Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
4. Performs other duties assigned by supervisor

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.
2. Good communication and interpersonal skills

Educational and Professional Requirements

1. Applicants with previous experience in call centre are welcome to apply
2. Able to do coverage when need arises after office hours till 9pm and on weekends