Sr Manager L&D Operations - Singapore

The Subway HR Team; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global restaurant brand is seeking a Senior Manager for Learning & Development Operations in Singapore. This role focuses on ensuring high operational standards, supporting business growth, and driving digital transformation initiatives. The ideal candidate will have extensive experience in L&D and Operations Management, particularly in the QSR or Hospitality sectors. Join us to contribute to our exciting transformational journey and help shape the future of our restaurants.

Qualifications

• 5-8 years of experience in L&D or Operations Management.
• Experience in QSR, Hospitality, or Retail industries.

Responsibilities

• Maintain high operational standards across restaurants.
• Implement new operational procedures and technical projects.
• Conduct tailored workshops to enhance restaurant performance.

Skills

Communication

Analytical

Problem Solving

Team-oriented

Education

Bachelor's degree in Learning & Development

Cert IV in Train the Trainer

Job description

Posted Thursday, May 8, 2025 at 10:00 PM

Senior Manager L&D Operations – Singapore

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We believe in continuous improvement — in our lives, our businesses, and our planet. From our first sandwich shop to becoming a leading global restaurant brand, we embrace change and innovation to make better living easier.

Our purpose extends beyond food; it’s about fueling healthy businesses and healthier lives. Join us during an exciting transformational period and contribute to our journey.

About the Role:

We are seeking a Senior Manager, Learning & Development, Operations, to support our team. You will ensure all restaurants in the region operate at high standards, comply with brand procedures and local laws, and support the implementation of new procedures and technical projects aligned with our global strategy. You will also collaborate with franchisees and business developers to drive growth and operational excellence, requiring expertise in business development, digital transformation, and operational management.

Responsibilities include but are not limited to:

• Maintain high operational standards across restaurants, ensuring compliance with brand procedures and local legislation.
• Implement new operational procedures and technical projects aligned with global strategies.
• Collaborate with SMO, BD, and Master Franchisees to support business growth.
• Provide guidance to franchisees and managers to optimize sales and profitability.
• Partner with IT, Operations, Digital, and Marketing teams for seamless initiative execution.
• Conduct tailored workshops and develop learning programs to enhance restaurant performance.
• Monitor market trends and operational challenges to inform strategic decisions.
• Improve training methodologies and digital learning tools continuously.
• Support the Master Franchise model, ensuring alignment with standards and growth objectives.
• Work with Master Franchisees to implement best practices and operational improvements.

Skills, Abilities, and Qualifications:

• Bachelor's degree in Learning & Development, Business, Communications, or related fields.
• 5-8 years of experience in L&D, Operations Management, or related roles in QSR, Hospitality, or Retail industries.
• Cert IV in Train the Trainer (WSQ ACTA or WSQ Learning and Performance certification).
• Digital Technology certification is a plus.
• Proficiency in Mandarin, Japanese, or Korean is highly desirable.
• Strong understanding of franchise operations and business development strategies.
• Experience with digital transformation initiatives and technical training solutions.
• Proven ability to develop and implement effective training programs.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, multi-country environment with results focus.
• Strong analytical and problem-solving skills.
• Team-oriented with the ability to manage multiple priorities.