Sr. Manager, Customer Success (Ad-Tech Experience Required)

Pixalate, Inc; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Sr. Customer Success Manager to enhance client engagement in the programmatic advertising space. This role demands a charismatic individual with a deep understanding of the digital advertising ecosystem, capable of managing client accounts across various time zones. The successful candidate will drive customer success outcomes, ensuring satisfaction and product adoption while fostering strong relationships with key clients. Join a collaborative and data-driven team that values bold ideas and offers flexible working conditions, competitive compensation, and opportunities for advancement. If you're ready to make an impact in a fast-paced environment, this is the role for you.

Benefits

Flexible hours

Subsidized lunches

Fun team events

Casual environment

Experienced leadership

Opportunity for advancement

High performing team

Qualifications

• 4+ years in client-facing roles in digital advertising.
• Strong understanding of ad operations and digital media ecosystem.

Responsibilities

• Manage client relationships and ensure product adoption.
• Drive customer success outcomes and account health assessments.

Skills

Customer Success Management

Technical Account Management

Programmatic Digital Advertising

Time Management

Analytical Skills

Communication Skills

Negotiation Skills

Education

BA/BS degree in technical or business field

Tools

Salesforce

MS Excel

Google Drive

Jira

Job description

Sr. Customer Success Manager (Singapore) AdTech Experience Required

Position Overview
We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role requires managing clients in US and UK time zone.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Ensure Pixalate product adoption, client satisfaction and account health

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or other related field (or equivalent experience)
• 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

What perks do we have to offer?

• We focus on doing things differently and challenge each other to be the best we can be, offering our employees:
• Experienced leadership and founding team
• Casual environment
• Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!)
• Subsidized lunches (via a GrubHub allowance)
• Fun team events
• High performing team that wants to win and have fun doing it
• Extremely competitive compensation
• Opportunity for advancement (Pixalate will be what you make it)