Sr Executive/ Executive, Patient Service Centre

Tan Tock Seng Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated leader to head the Financial Counselling Department. In this role, you will inspire and guide a dedicated team, ensuring efficient operations and a seamless financial experience for patients. You will collaborate with various stakeholders to implement improvement initiatives and support the hospital's priorities. This position offers the opportunity to make a significant impact in a dynamic healthcare environment, where your leadership and strategic thinking will drive positive change. If you are passionate about service management and ready to take on a rewarding challenge, this is the role for you.

Qualifications

• Bachelor's Degree in Operations/Service Management or related discipline required.
• 2-3 years experience in service or operations-related industries preferred.

Responsibilities

• Lead a team in conducting financial counselling for patients and next-of-kin.
• Ensure efficient operations and consistent financial experience for patients.
• Provide timely reports on team performance for management support.

Skills

Leadership Skills

Analytical Skills

Communication Skills

Change Management

Strategic Thinking

Education

Bachelor's Degree in Operations/Service Management

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Job Summary:

• To provide ground leadership to the assigned unit in Financial Counselling (FC) Department - Admission Office, Inflight FC or Emergency Department FC
• To review and oversee FC processes as well as training relevant to the assigned unit
• To engage (Assistant) Supervisors and Patient Service Associates minimally within the assigned unit, so as to align job meaning and inspire peak performance
• To support the (Assistant) Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOH's policies and TTSH's priorities

Main Duties & Responsibilities:

Specific:

• Lead a team of PSA Supervisors / Assistant Supervisors and Senior / Patient Service Associates from your assigned unit (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/next-of-kin
• Ensure efficient operations of the assigned unit. This includes:
  • Plan and coordinate resources required for your team's operations in TTSH, NCID or ICH as well as any expansion of the hospital's services in the future
  • Ensure consistent and universal financial experience for the patients throughout the hospital
  • Review existing processes and workflows to ensure relevance to the hospital's needs
  • Implement new workflows or processes to optimize resources and improve efficiency
• Provide timely reports on the assigned team's performance so as to enable timely management decision support

General:

• Assist and support the Manager / Assistant Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOH's healthcare financing policies and the hospital's priorities
• Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:
  • Effect and ensure appropriate corporate governance
  • Improve work processes
• Be a change agent and inculcate mindset change for hospital-wide / department level initiatives and establish a working environment of collegiality and effective teamwork
• Represent the department and hospital's interests in various inter-hospital and intra-hospitals committees
• Any other duties as assigned by Head of Department/Hospital's Senior Management

Job Requirements:

Education, Training & Experience:

• Bachelor's Degree in Operations/Service Management or related discipline

Professional License:

• Minimum 2-3 years work experience either in service or operations-related industries
• Working experience in healthcare services or IT project implementation will be an added advantage
• Experience in leading a team with good leadership and management skills
• Track record in change management
• Strong analytical and writing skills
• Able to think strategically and multi-task
• Excellent interpersonal and communication skills