Sr. Customer Support Specialist

NHANCE DIGITAL; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading digital services company, NHANCE DIGITAL, is seeking a Customer Support Specialist for a full-time remote role. The position requires exceptional communication skills, proficiency in Microsoft Excel, and experience in customer service. The successful candidate will handle inquiries, resolve issues, and ensure customer satisfaction while working flexible UK shifts from home.

Qualifications

• 1-2 years of experience in customer service.
• Proficient in analyzing and managing data using Excel.
• Knowledge of SEO and digital marketing preferred.

Responsibilities

• Handle inquiries via phone, email, and chat professionally.
• Resolve customer complaints and follow up on issues.
• Complete tasks with precision and commitment to quality.

Skills

Exceptional Communication

Process Improvement

Customer Service

Data Analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

What Were Looking For: Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is clear and impactful. Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies. Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, youre set up for success. Knowledge of websites, SEO, Digital Marketing preferred.Desired Experience: Experience Preferred: At least 1-2 years in a customer service role. Educational Background: A bachelors degree is a plus. Excel Extraordinaire: Proficient in Microsoft Office, especially Excel, you use your skills to analyze and manage data efficiently.What You'll Do: Deliver Excellence: Complete daily tasks with precision and a commitment to quality. Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency. Provide Solutions: Offer accurate resolutions and follow company policies to address issues. Resolve Effectively: Tackle complaints and escalate priority issues as needed. Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.Job Type: Full-timeSchedule: UK shiftExperience: total work: 1 year (Preferred)Work Location: Remote,

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast

Customer Support Specialist Related Jobs