Sr. Customer Support Engineer, Raipur

Beckman Coulter Diagnostics; Singapore; Remote; SGD 50,000 - 80,000; Full time

Job summary

A dynamic team at Beckman Coulter Diagnostics is seeking a Senior Customer Support Engineer in Singapore. The role focuses on ensuring customer satisfaction through timely installations, maintenance of diagnostic instruments, and strong customer relationships. Candidates should possess an Engineering degree and have 3 to 5 years of relevant experience in customer services within the IVD industry. This position is fully remote and emphasizes technical troubleshooting and analytical skills to enhance service delivery.

Qualifications

• 3 to 5 years of relevant work experience in customer services (Technical) within the IVD industry.
• Experience in technical field services of IVD products and revenue generation would be advantageous.
• Ability to drive corrective and preventive actions based on customer feedback.

Responsibilities

• Ensure customer satisfaction through timely service deliveries and support.
• Install and maintain laboratory instruments and provide operational training during installations.
• Maintain strong customer relationships and adhere to field service standards.

Skills

Consultative technical troubleshooting

Analytical skills

Proficiency in MS Office

Education

Engineering Graduate degree (B.E./B.Tech. or higher)

Tools

Customer Relationship Management (CRM) software

Job description

Job Title: Senior Customer Support Engineer

At Beckman Coulter Diagnostics, you play a crucial role in ensuring customer satisfaction through timely service deliveries, including the installation of instruments, performing on-time Preventive Maintenance (PM) & modifications, responding to and resolving instrument issues, and achieving Service KPIs. Your focus will also be on generating service revenue within your assigned territory.

Working as part of the West Service Team based in Raipur, this position offers a fully remote work setup. Beckman Coulter Diagnostics, in collaboration with six other Diagnostics Companies at Danaher, is committed to improving patient lives by addressing the world's major health challenges through innovative diagnostic tools.

Reporting to the State Service Manager, you will be part of the Gujarat Service Team. Your responsibilities include installing and maintaining instruments and systems in laboratory settings, providing basic operational training during installation, and delivering effective product and customer support. You will also maintain strong customer relationships, adhere to field service standards, and seek timely support for complex product issues to minimize downtime.

To excel in this role, you must hold an Engineering Graduate degree (B.E./B.Tech. or higher) and possess 3 to 5 years of relevant work experience in customer services (Technical) within the IVD industry. Proficiency in consultative technical troubleshooting, analytical skills, and familiarity with MS Office tools and communication platforms are essential. You should demonstrate the ability to drive corrective and preventive actions to enhance service delivery based on customer feedback, ultimately striving for the highest levels of customer satisfaction to drive business growth in a healthcare setting.

Having previous experience in technical field services of IVD products, revenue generation, and utilization of Customer Relationship Management (CRM) software for call handling and closure would be advantageous for this role.

Join Beckman Coulter Diagnostics today to be part of a dynamic team dedicated to reshaping healthcare through innovation and technology. We collaborate with customers worldwide to address their most complex challenges, creating solutions that harness the power of science to make a real impact on society.

For more information about Beckman Coulter Diagnostics and our parent company Danaher, please visit www.danaher.com. We embrace and celebrate diversity, recognizing the unique perspectives and contributions of our associates, customers, and shareholders in driving our success.