Sr/ Customer Support Associate (Appointment & Contact Centre)

Tan Tock Seng Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore is seeking staff for its Appointment and Contact Centre. The role involves managing patient enquiries and scheduling across various communication channels. Candidates should possess relevant certifications, demonstrate strong communication skills, and have a positive, empathetic approach to patient care. This role requires attention to detail and the ability to handle multiple tasks efficiently within a fast-paced environment.

Qualifications

• Possess relevant qualifications (NITEC or Diploma).
• Strong communication and patient-focused mindset.
• Basic computer literacy and attention to detail.

Responsibilities

• Handle patient enquiries and appointment scheduling through various channels.
• Maintain accurate patient records in the hospital appointment system.
• Support patients with special requirements or urgent needs.

Skills

Communication

Attention to detail

Team player

Multi-tasking

Empathy

Education

Professional Certificate/NITEC/Higher NITEC or Diploma

Tools

CRM system

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.