Sr. Client Consulting Manager

Visa; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Visa is a world leader in payments technology, driving relationships with clients and delivering value across markets. The Sr.

Client Consulting Manager will coordinate internal resources, manage critical issues, and lead enablement initiatives for new and existing products to support revenue growth and client satisfaction. The role requires strong problem management, proactive communication, and collaboration with Technology and Product teams.

Qualifications

• Bachelor's degree or higher required with relevant experience.
• Strong liaison and escalation experience with clients.
• Skilled in leading operational initiatives and projects.
• Experience in driving growth and value-added services.
• Ability to coordinate internal resources to achieve objectives.
• Proficient in problem management and client communications.
• Experience with technology and product teams to resolve issues.

Responsibilities

• Act as primary liaison for Visa clients, managing issues and improvements.
• Coordinate internal teams to meet client objectives and revenue goals.
• Lead cross-functional initiatives and continuous improvement plans.
• Manage problem and communication for critical client issues.
• Educate clients on best practices for Visa Commercial and Money Movement.
• Collaborate with tech and product to identify permanent solutions.
• Represent client change requests and manage expectations internally.
• Identify opportunities to streamline operations and enhance the client experience.

Skills

Client liaison

Operational leadership

Problem management

Cross-functional teamwork

Stakeholder communication

Enablement training

Education

Bachelor's degree

Advanced degree (MBA/JD/MD)

PhD

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Sr. Client Consulting Manager is responsible for proactively managing operational relationships with key Visa clients, acting as a liaison and escalation point for client issues, and leading internal and external recovery efforts for product and processing service interruptions. This role coordinates internal resources to accomplish Visa and client objectives, drives problem and communication management for critical issues, and builds and enhances positive working relationships with clients and internal stakeholders.

You will also lead enablement activities for new and existing products, reports project accomplishments to senior management, and engages with Technology and Product organizations to identify permanent solutions to operational issues. The role is vital in helping Visa deliver against the operational needs of key markets, providing support and partnership that recognizes client-specific requirements, and driving value through effective enablement and customer‑centric support.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Act as the primary liaison for clients, providing problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives, accelerating time to revenue.
• Lead and manage operational initiatives, special projects, and client‑driven continuous improvement plans.
• Drive problem and communication management for any critical issue affecting a client or Visa.
• Educate and train clients on best practices for Visa Commercial and Money Movement Solutions products.
• Participate in cross‑functional customer service delivery initiatives across clients and Visa internal teams.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to operational issues.
• Represent customer change requests, system or operational requirements, and negotiate and manage expectations internally and externally.
• Identify and implement opportunities to improve the client experience by streamlining operational processes.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• Experience in acting as a liaison and escalation point for clients.
• Experience in managing operational initiatives and special projects.
• Experience in supporting growth initiatives and driving value‑added services.
• Experience in coordinating internal resources to achieve business objectives.
• Experience in problem management and communication for critical client issues.
• Experience in educating and training clients on product best practices.
• Experience in engaging with technology and product teams to resolve operational issues.
• Experience in representing and negotiating customer change requests.
• Experience in identifying and implementing process improvements.
• Experience in participating in cross‑functional service delivery initiatives.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.