Sr. Brand Specialist, SG Retail

Amazon Asia-Pacific Holdings Private Limited - D43; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Singapore is looking for a Brand Specialist to enhance customer experience on their platform. This role involves managing a brand's product portfolio, leading vendor relationships, and conducting performance analysis. Candidates should have over 3 years of relevant experience, strong analytical and relationship management skills, and be comfortable adapting to new technologies. An inclusive work culture is emphasized, ensuring opportunities for personal and professional growth.

Qualifications

• 3+ years of account management or project management experience.
• 3+ years of experience in quantitative/financial analysis or retail buying.
• Experience in driving internal cross-team collaboration.

Responsibilities

• Manage brand's product portfolio and enhance customer experience.
• Conduct analysis to identify business inefficiencies.
• Lead presentations and planning sessions with vendors.

Skills

Analytical skills

Relationship management

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

Amazon Singapore Retail team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our team. As Brand Specialist, you'll work with selected vendors to help drive growth and help deliver a best-in-class customer experience on amazon.sg, while facilitating great business relationships with some of Amazon's highest visibility brands.

Key job responsibilities

You’ll be responsible for looking after a brand’s product portfolio, contributing to improvements in the user experience for customers and creating detailed monthly reports on performance. You’ll lead presentations and planning sessions with vendors and act as the main point of contact for them.

You will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.

To achieve success in this role, you will have strong analytical skills as well as relationship management and organizational skills. You will also be comfortable picking up new technologies. You'll be an analytics expert, identifying problem areas and then creating plans to find resolutions, with the ability to pick up new skills quickly. You'll have strong communication skills and a proven track record of building positive working relationships.

Brand Specialists are fully involved in the following functions: online marketing, vendor management and in-stock management. Tasks associated with these functions include:

• Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generate traffic and sales, running promotions and campaigns
• Vendor management: help growing selection of products to sell on Amazon, onboarding new vendors, identifying and resolving pricing issues
• In-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation.

A day in the life

Your day to day make look different each day, from talking to your vendors, to attending internal category meetings with vendor managers, instock managers, finance, and more. It could also involve meeting your vendors face to face, or putting together an analysis to deep dive on how to grow your vendor.

About the team

We are a small close knit team who collaborate together to improve our vendors and brand growth. At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

• 3+ years of account management, project or program management or buying experience
• 3+ years of doing one of several roles: quantitative / financial analysis, retail buying, retail planning & allocation, product / project management, pricing, marketing or e-commerce experience
• Bachelor's degree
• Experience driving internal cross-team collaboration

PREFERRED QUALIFICATIONS

• Experience in financial analysis, retail buying, retail planning & allocation, product / project management, marketing, business development, consulting, negotiation or supply chain

Our inclusive culture empowers Amazonians to deliver the best results for our customers.