Sr Asst Manager / Manager (Clinical Governance & Quality)

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading mental health institution in Singapore is seeking a Sr Assistant Manager / Manager for Clinical Governance & Quality. You will manage clinical data, oversee quality assurance processes, and support hospital accreditation efforts. The ideal candidate has a degree and relevant experience in a hospital setting, strong analytical skills, and proficiency in statistical software. This role offers a unique opportunity to impact mental health services significantly.

Qualifications

• At least 3 years of relevant experience, preferably in a hospital setting.
• Ability to produce and present high-level statistical reports.
• Good command of the English language, both written and spoken.

Responsibilities

• Oversee the Portal for Risk Identification and Safety Management system.
• Facilitate data requests and monitor clinical quality indicators.
• Design and implement automated dashboards for users.

Skills

Strong analytical and problem-solving skills

Effective communication skills

Ability to multitask

Proficiency in Statistical Process Control methodology

Education

Degree holder

Tools

Microsoft Office (Excel)

Statistical software (SPSS, SAS)

Job description

Sr Asst Manager / Manager (Clinical Governance & Quality)

Institution: Institute of Mental Health

Family Group: Administration

Department: Clinical Governance & Quality

Overview

You will support the functions of the Clinical Governance & Quality (CGQ) primarily in the areas of data management and analytics, hospital policies and processes and secretariat support for committees. In carrying out the various duties, you will be required to work very closely with the senior management, clinical chiefs and doctors, patient care staff and other CGQ staff members.

Responsibilities

1. Oversee the Portal for Risk Identification and Safety Management (PRISM) system, including incident screening and system administration functions. Liaise with vendor/NHG, perform testing, troubleshooting and system configuration as required.
2. Facilitate data requests from internal and external stakeholders, monitor clinical quality and patient safety indicators and prepare internal and external submissions.
3. Use Statistical Process Control methodology to identify trends and variations in clinical quality and patient safety data and indicators.
4. Design and implement automated dashboards and reports for departmental and hospital-wide users.
5. Assist with data preparation and statistical analysis in clinical quality and patient safety related activities, such as international benchmarking, quality datamart, quality improvement projects etc.
6. Provide secretariat support for Non-pharmacological Intervention Committee.
7. Support department work related to hospital accreditation and audits (e.g. JCI accreditation, MOH hospital licensing).

Requirements

• Degree holder with at least 3 years of relevant experience, preferably in a hospital setting.
• Strong in numbers; able to produce and present high-level statistical reports with in-depth analysis to the senior management.
• Able to view issues at the strategic level coupled with strong analytical and problem-solving skills.
• Able to multi-task and manage teams and projects.
• Able to communicate effectively at all levels with good interpersonal skills.
• Possess a good command of the English language, both written and spoken.
• Proficient in Statistical Process Control methodology, Microsoft Office, especially Excel, and in statistical software such as SPSS and SAS

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.