Specialist - Finance (Collections)

DHL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join DHL Global Forwarding as a Specialist Finance (Collections) and be part of a dynamic team responsible for managing customer accounts and ensuring timely collections. This role offers the chance to engage with international clients while contributing to service improvements and operational efficiency. We provide competitive compensation, comprehensive benefits, and opportunities for professional growth.

Benefits

Competitive compensation

Flexible work arrangements

Comprehensive medical insurance

Paid time off

Qualifications

• Minimum 50% aggregate scores in academic pursuits.
• 2-5 years of relevant work experience, preferably in Order to Cash processes.
• Proficiency in accounting and financial principles.

Responsibilities

• Initiate contact with customers to address overdue accounts.
• Conduct credit limit reviews and escalate unresolved accounts.
• Collaborate within the business to identify solutions.

Skills

Proficiency in collections tools

Advanced Excel skills

Excellent communication skills

Education

Bachelor's or Postgraduate degree in Commerce, Computer Science, Business Administration

Tools

SAP

Oracle

Job description

Join our Finance Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre!

Job Title: Specialist Finance (Collections)

Location: Chennai

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired services organizations in 2022 by the independent global Services & Outsourcing Network (SSON).

We are the captive Service Provider for DHL Global Forwarding and DHL Freight (DGFF). Our organization employs over 4,600 colleagues, supported by approximately 500 virtual FTEs (bots in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota, and Budapest. You will have the opportunity to interact with people worldwide and be part of a truly international organization.

Key Responsibilities:

1. Initiate contact with customers to address overdue accounts via phone, email, letters, and other communication methods.
2. Respond to customer inquiries regarding outstanding debts and resolve billing disputes or discrepancies.
3. Conduct credit limit reviews to prevent overtrading and inform customers when nearing credit limits.
4. Escalate unresolved accounts to supervisors or managers and recommend credit holds for delinquent accounts.
5. Deliver high-quality service through timely and accurate completion of tasks.
6. Collaborate within the business to identify solutions, best practices, and service improvements.
7. Flag operational challenges to supervisors and business partners promptly.
8. Coordinate with stakeholders for regular communication and information flow.
9. Contribute as a subject matter expert in problem-solving and process improvement.
10. Assist staff with complex issues, maintain process documentation, and ensure quality control.

Skills and Abilities:

• Proficiency in using MA!N or similar collections tools suitable for B2C contexts.
• Advanced Excel skills and familiarity with systems such as S21, CW1, DDH.
• Excellent communication and presentation skills for conveying complex information effectively.

Educational and Experience Requirements:

• Bachelor's or Postgraduate degree in Commerce, Computer Science, Business Administration, or related fields.
• Minimum 50% aggregate scores in academic pursuits.
• 2-5 years of relevant work experience, preferably in Order to Cash processes.
• Proficiency in accounting and financial principles, experience with SAP or Oracle preferred.
• Knowledge of logistics industry and shared services operations is advantageous.

Apply now and embark on an exciting journey with us! We offer competitive compensation, training, flexible work arrangements, paid time off, comprehensive medical insurance, and a vibrant recognition culture.