Specialist/Consultant, Investigations, Compliance | Singapore, SG

AIA Singapore Private Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Specialist/Consultant for Investigations in Compliance. This role is pivotal in fostering a customer-minded culture of ethics and accountability. You will be responsible for developing a market conduct risk framework, reviewing marketing materials, and conducting investigations into customer complaints. With a focus on enhancing customer experience, you will collaborate with stakeholders to deliver compliance training and participate in team initiatives. If you are passionate about compliance and customer service, this opportunity offers a pathway to make a meaningful impact in the organization.

Qualifications

• 5+ years of experience in compliance functions required.
• Bachelor's degree in Business or related field is essential.

Responsibilities

• Shape behaviors and drive accountability in compliance.
• Investigate customer complaints and misconduct allegations.

Skills

Compliance Management

Investigative Skills

Customer Service Orientation

Ethics and Compliance Training

Education

Bachelor's degree in Business

Bachelor's degree in Accountancy

Compliance qualifications

Job description

Specialist/Consultant, Investigations, Compliance

AIA Singapore Private Limited Singapore

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

Responsible for shaping individual and collective behaviours and driving accountability in compliance with a customer-minded culture of ethics and AIA's code of conduct. Investigates conduct that is not in line with AIA's Market Conduct Standard, and additional responsibility of reviewing and approving marketing materials.

• Develop and embed market conduct risk framework
• Review and approve client facing and non-client facing Marketing Materials
• Partner with first line stakeholders to deliver compliance and ethics training and awareness activities
• Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitate service recovery, thereby enhancing customer's experience.
• Participate and be involved in team initiatives/projects to enhance the market conduct framework
• Carry out adhoc tasks and projects assigned by HOD or supervisor.

Requirements:

• Bachelor's degree in Business, Accountancy or a related field
• At least 5 years of experience with Compliance functions
• Insurance background is preferred
• Compliance qualifications will be an advantage

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!