Specialist/Consultant, Investigations, Compliance

AIA Hong Kong and Macau; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Specialist/Consultant in Investigations and Compliance. This role is pivotal in fostering a customer-minded culture of ethics and accountability. You will shape behaviors, drive compliance, and investigate conduct that deviates from established standards. With a focus on enhancing customer experience, you will engage in training and awareness activities while reviewing marketing materials. This is a unique opportunity to contribute to a meaningful mission of promoting healthier, longer, and better lives through your expertise in compliance and ethics.

Qualifications

• 5+ years of experience in compliance functions, preferably in insurance.
• Bachelor's degree in Business or related field required.

Responsibilities

• Shape behaviors and drive accountability in compliance with AIA's code of conduct.
• Investigate customer complaints and misconduct allegations effectively.

Skills

Compliance Management

Investigative Skills

Customer Service

Ethics and Compliance Training

Education

Bachelor's degree in Business

Bachelor's degree in Accountancy

Compliance qualifications

Job description

Specialist/Consultant, Investigations, Compliance

Apply locations Singapore, SG-AIA Singapore time type Full time posted on Posted Yesterday job requisition id JR-56413

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for shaping individual and collective behaviours and driving accountability in compliance with a customer-minded culture of ethics and AIA's code of conduct. Investigates conduct that is not in line with AIA's Market Conduct Standard, and additional responsibility of reviewing and approving marketing materials.

• Develop and embed market conduct risk framework
• Review and approve client facing and non-client facing Marketing Materials
• Partner with first line stakeholders to deliver compliance and ethics training and awareness activities
• Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.
• Participate and be involved in team initiatives/projects to enhance the market conduct framework
• Carry out adhoc tasks and projects assigned by HOD or supervisor.

Requirements:

• Bachelor's degree in Business, Accountancy or a related field
• At least 5 years of experience with Compliance functions
• Insurance background is preferred
• Compliance qualifications will be an advantage

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!