Spa Supervisor (Oasia Resort Sentosa)

Far East Organization; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Spa Manager to oversee operations at Oasia Spa. The role involves training staff, managing daily operations, and ensuring high service standards while addressing guest concerns. Candidates should have relevant certification and experience in spa services, along with excellent communication skills.

Qualifications

• At least 2-3 years of relevant experience in spa management.
• Excellent communication and interpersonal skills required.
• Willingness to work shift hours including weekends and public holidays.

Responsibilities

• Training and managing spa receptionist and attendant teams.
• Addressing guests’ complaints with empathy and courtesy.
• Monitoring daily sales activities and maximizing sales of services.

Skills

Communication

Interpersonal Skills

Sales Maximization

Education

Relevant certification in Spa Services

Job description

Responsibilities

• Training and managing spa receptionist and attendant teams and make sure the spa is open and close properly each day accordingly to Oasia Spa brand standards
• Implementing standard operating procedures and policies
• Checks daily bookings and assists with the setup of daily operations of the spa reception according to Oasia Spa standards.
• Address guests’ complaints with empathy, and courtesy, always finding a resolution that guest feels is satisfactory. Never allow a guest to leave unsatisfied.
• Monitoring daily sales activities and maximizing the sales of services and retail products.
• Maintain high level of services.
• Coordinate ongoing educational training programs.
• Attends meetings and supervises reservations and bookings during Spa Director’s absence.
• Assist in emergency situations.
• Assist with professional and retail product inventory.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Communicate to Spa Director any and all occurrences involving staff or guests in the spa that require attention.
• Studies and evaluates operations and procedures and suggests improvements to Spa Director.

Requirements

• Relevant certification in Spa Services
• At least 2-3 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays