Spa Receptionist/Spa Therapist

Shangri-La Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

The Shangri-La Singapore is seeking a Spa Receptionist to join our team. This role involves managing customer inquiries, providing information about our spa services, and ensuring a pleasant experience for guests. The ideal candidate has at least 2 years of relevant experience in a hospitality setting and is proficient in English.

Benefits

Excellent employee benefits

Tranquil working environment

Work-life balance and effort recognitions

Qualifications

• Minimum 2 years’ experience in a hotel, salon or spa environment.
• Ability to work shifts, weekends, and public holidays.
• Knowledge of a foreign language is a plus.

Responsibilities

• Answer telephone inquiries promptly and professionally.
• Provide accurate information about spa treatments.
• Work efficiently with hotel departments to meet guest needs.

Skills

Proficient in Written English

Proficient in Spoken English

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Spa Receptionist to join our team!

Responsibilities:

• Answers telephone inquiries promptly and professionally and provide immediate and courteous telephone response

• Response tocommon email and personal email

• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate

• Work with related Hotel departments to ensure efficiency in meeting guest’s needs

• Meet and/or exceed booking quotas and promotions in the Spa

• Able to work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest

• Any other duties assigned from time to time by SLS Management.

Requirement:

• Proficient in Written and Spoken English, knowing a foreign language is a plus point.

• Minimum 2 years’ skill experience related to the job, preferably in the hotel, salon or spa environment.

• Able to work shift, weekends and public holidays