Spa Receptionist

OASIA RESORT SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading resort in Singapore is seeking a dedicated Spa Manager. The role involves maximizing spa revenue, maintaining client relations, and providing exceptional service. Candidates should have relevant certifications, excellent communication skills, and a flexible schedule, including weekends and holidays.

Qualifications

• At least 1 year of relevant experience.
• Willing to work shift hours including weekends, and public holidays.

Responsibilities

• Maximize revenue through effective scheduling and yield management.
• Conduct spa tours and maintain guest relations.

Skills

Excellent communication

Interpersonal skills

Education

Relevant certification in Spa Services

Job description

Responsibilities

• Maximising the revenue in the spa through effective scheduling, yield management and sale.
• Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
• Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
• Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
• Respond to all guest enquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
• Ensure that adequate supplies of all public information material are available and in immaculate condition

Requirements

• Relevant certification in Spa Services
• At least 1 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays