Spa Receptionist

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Borr Drilling invites you to join their diverse and inclusive team as a Customer Service Representative at Marina Bay Sands. In this role, you will engage with guests, manage bookings, and ensure exceptional service standards are met. If you have a passion for hospitality and customer satisfaction, we want to hear from you!

Qualifications

• Minimum 2 years in front-line customer service, preferably in hospitality.
• Excellent communication skills and a professional appearance.
• Ability to handle inquiries professionally and make independent decisions.

Responsibilities

• Greet guests and provide consultations according to standards.
• Handle bookings and cashiering functions accurately.
• Resolve guest complaints responsibly and enhance satisfaction.

Skills

Customer service

Communication

Proficient in computer applications

Education

No formal education required

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Greet guests, offer assistance, and provide consultation on Spa enquiries according to Banyan Tree and Forbes standards.
• Answer telephone calls professionally, courteously, and politely, providing information, answering inquiries, and confirming Spa reservations in accordance with Banyan Tree and Forbes standards.
• Accept and accurately record all guest bookings, ensuring equitable allocation to therapists.
• Carry out cashiering functions in accordance with Spa and MBS Finance accounting procedures.
• Handle minor guest objections responsibly and proactively to enhance guest satisfaction.
• Refer major guest objections to immediate superiors to prevent further dissatisfaction.
• Maintain cleanliness and tidiness of the Spa area.
• Coordinate with Engineering Department on repair and maintenance work required in the Spa area.
• Conduct inspections of the Spa areas as directed.
• Ensure accuracy in administrative duties such as daily spa revenue summaries, cash floats, general reports, daily revenue reports, and flash reports.
• Maximize Spa slots, room utilization, and therapists’ productivity. Promote upselling of Spa packages and Rewards programs, and ensure availability of slots.
• Increase Spa capture rate.
• Resolve minor guest complaints and enhance customer satisfaction within their empowerment level; refer complex issues to superiors.
• Act as mini-managers, taking responsibility for designated areas.
• Increase interaction and independence with guests to boost their confidence.
• Make independent decisions confidently, without over-reliance on superiors.

Job Requirements

Education & Certification: No formal education required.

Experience: Minimum 2 years in a front-line customer service role, preferably in hospitality or related industry.

Other Prerequisites:

• Excellent customer service and communication skills.
• Proficient in basic computer applications and handling incoming calls/enquiries.
• Professional, healthy, and well-groomed appearance.
• Ability to work rotating shifts, including weekends (no overnight shifts).

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities to grow our talent base in Singapore. Our employees are expected to adhere to all rules, regulations, policies, procedures, and the company's rules of conduct and business ethics.