SPA MANAGER

HEALING SPACE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local spa provider in Singapore is seeking a Spa Manager to oversee operations, manage staff, and ensure customer satisfaction. The role includes budget management, marketing strategy execution, and compliance with health regulations. Ideal candidates should have extensive knowledge in various massage techniques and strong communication skills. This position requires the ability to work on public holidays and for extended hours.

Qualifications

• Able to work on public holidays.
• Able to work and stand for long hours.
• Proficient knowledge in various massage techniques.
• Decent verbal and written communication skills.
• Excellent people skills.

Responsibilities

• Oversee daily operations of the spa.
• Hire, train, and manage spa staff.
• Ensure customer satisfaction.
• Develop and manage spa's budget.
• Execute marketing strategies.
• Manage spa inventory.
• Evaluate service quality and client satisfaction.
• Develop long-term goals for the spa.
• Ensure compliance with health regulations.
• Create efficient staff work schedules.

Skills

Foot reflexology

Massage

Body oil massage

Sports massage

Deep tissue massage

Communication skills

People skills

Job description

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements:

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.