Spa Manager

KOSA WELLBEING; Singapore; On-site; INR 375,000 - 540,000; Full time

Job summary

A premier spa and wellness brand is seeking a Spa Manager in Pune to ensure exceptional service and operational excellence. Responsibilities include staff management, maintaining spa standards, client communication, and financial oversight. Ideal candidates have at least 2 years of spa or hospitality experience, a Bachelor's degree, and proficiency in spa software. Competitive annual package of 3.75 - 5.40 lakhs offered.

Qualifications

• Minimum 2 years of experience in spa management, hospitality, or beauty retail store management.
• Background in beauty, retail, hospitality, or e-commerce.
• Experience in luxury environments is a plus.

Responsibilities

• Recruit, train, and supervise spa staff.
• Oversee maintenance of the spa and ensure compliance with regulations.
• Manage client communications and improve service standards.
• Monitor expenses and prepare financial reports.
• Collaborate on marketing strategies and develop new treatments.

Skills

Spa management experience

Excellent communication skills

Proficiency in spa software

Team management

Education

Bachelor's degree in Business, Hospitality, or related field

Tools

Spa software (e.g., Zenoti)

Job description

You will be joining an innovative skin, beauty & wellness brand based in Pune, operating an e-commerce platform and a signature facial spa. The company is aiming to expand to Mumbai & Delhi, and as the Spa Manager, you will play a crucial role in ensuring exceptional service and operational excellence to provide an elevated client experience. Your responsibilities will include recruiting, training, and supervising spa staff, managing scheduling, and tracking performance to maintain a motivated and efficient team. Additionally, you will oversee the maintenance of the spa, including housekeeping, repairs, and compliance with health and safety regulations. It will be your duty to conduct stock audits, reorder supplies, and ensure that the spa is well-equipped with necessary products and equipment at all times. You will also be responsible for managing client communications, such as reminders, follow-ups, feedback, and complaints, and continuously improving guest service standards based on client feedback. Monitoring expenses, handling bookkeeping, tracking cash flow, preparing financial reports, and suggesting pricing strategies, packages, and discounts will be part of your role. Collaboration with the in-house team to implement marketing strategies and drive sales efforts for the spa will also be essential. Furthermore, you will work with specialists to develop and introduce new spa treatments that align with client needs and market trends. The ideal candidate will have a minimum of 2 years of experience in medispa or spa management, hospitality, or beauty retail store management. A background in beauty, retail, hospitality, or e-commerce is preferred, along with excellent communication skills and proficiency in spa software. A Bachelor's degree in Business, Hospitality, HR, or a related field is required, and experience in luxury environments is a plus.The starting annual package for this position ranges from 3.75 - 5.40 lakhs negotiable based on experience. This is a full-time job with a day shift and weekend availability required. If you are interested in applying, please be prepared to answer the following questions: What is your Current CTC What is your Expected CTC Can you start immediately Are you comfortable commuting to Mangaldas Road, opposite the Conrad Hotel in Pune How many years of experience do you have in spa management or a hospitality field Are you familiar with Softwares like Zenoti Have you ever managed client communications, including reminders and follow-ups This role requires in-person work.,

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Spa Manager

GREATBELL HR Consultancy Services (P) Ltd