Spa Esprit Group - Service Quality Executive For Hire!

FOOD COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned F&B company in Singapore is looking for a Service Quality Executive to support customer care and ensure smooth resolution processes. The role requires at least 1 year of experience in customer service and a strong ability to multitask. The company offers a 5-day work week and numerous perks across its brands.

Benefits

5-day work week

Competitive salary

Perks across our beauty and F&B brands

Opportunities for internal mobility

Supportive team culture

Qualifications

• At least 1 year of experience in customer service, operations, or admin roles.
• Strong organiser and multitasker.
• Enjoys a structured, routine-driven workday.

Responsibilities

• Handle customer queries via phone and email.
• Liaise with multiple teams to resolve service issues.
• Maintain clear follow-up and documentation.

Tools

Studio Manager

Job description

About Us
Spa Esprit Group is a homegrown company with a long-standing presence in Singapore’s beauty and F&B scene. Over the years, we’ve built a diverse portfolio of brands—from cult-favourite beauty concepts to beloved dining destinations. While the business has evolved, our core remains: crafting thoughtful experiences, delivered with heart.

As we continue refining our operations, we’re looking for steady, reliable team members who believe in growing with us—through both the exciting and everyday parts of the journey.

The Role
As a Service Quality Executive, you’ll support our customer care efforts across multiple touchpoints. You’ll handle incoming feedback, liaise with internal teams, and ensure smooth resolution processes—always with a warm, thoughtful approach.

What We Offer

• 5-day work week (Mon–Fri, 9:30AM–6:30PM)
• Competitive salary
• Perks across our beauty and F&B brands
• Opportunities for internal mobility
• Supportive and grounded team culture

Key Responsibilities

• Handle customer queries via phone, email, from start to resolution
• Liaise with multiple teams to resolve service issues efficiently
• Perform daily operational tasks with accuracy and consistency
• Maintain clear follow-up and case documentation
• Support administrative or ad hoc project work as needed

Who You Are

• At least 1 year of experience in customer service, operations, or admin roles
• Strong organiser and multitasker—comfortable juggling multiple stakeholders
• Enjoys a structured, routine-driven workday
• Able to work independently while delivering consistent quality
• Familiarity with Studio Manager software is an added advantage

Join us and take pride in Service Recovery at Spa Esprit Group today!