Spa Esprit Group - Service Quality Executive

FOOD COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a homegrown brand committed to crafting unforgettable guest experiences. As a customer service representative, you'll manage inquiries with professionalism and empathy, contributing to a team-oriented environment that emphasizes growth and collaboration.

Benefits

5-day work week

Attractive remuneration package

Qualifications

• At least 2 years of experience in a customer-facing role.
• Familiarity with customer service platforms is a plus.

Responsibilities

• Handle customer queries and feedback via various channels.
• Ensure customer satisfaction with empathy and professionalism.
• Meet personal KPIs for service quality.

Skills

Organisational skills

Time management

Problem-solving

Customer service

Job description

A Homegrown Brand with a Global Spirit

At Spa Esprit Group, we’re not just in the business of hospitality—we’re in the business of crafting stories, sparking joy, and making every guest interaction unforgettable. From cult beauty experiences to innovative dining concepts, we take pride in pioneering brands with soul, substance, and a strong sense of place.

Join us in our mission to deliver what we call “homegrown magic”—thoughtful, heartfelt service that keeps people coming back for more.

Why You’ll Love This Role

• 5-day work week — because work-life balance isn't just a buzzword.
• Attractive Remuneration Package — we believe great people deserve great rewards.

Your Day-to-Day:

You’re the bridge between our guests and our brands—the calm, capable voice that turns feedback into solutions and queries into delight.

• Take full ownership of customer queries and feedback—via phone, email, or in person—and follow them through to resolution.
• Stay aligned with our “Customer First” ethos and handle each case with empathy, speed, and professionalism.
• Meet and exceed personal KPIs that reflect quality service and efficiency.
• Monitor your own growth journey—track progress and keep developing with our support.
• Stay flexible—pitch in on ad-hoc projects and tasks as needed. We’re a collaborative bunch!

What You Bring to the Table:

• At least 2 year of experience in a customer-facing role (hospitality or service industry experience is a bonus).
• Strong organisational skills—you juggle tasks like a pro and never drop the ball.
• A detail-oriented mindset, with the ability to manage time and priorities with grace.
• Familiarity with customer service platforms or online systems? That’s a big plus.

Let’s Talk!
If you’re someone who thrives on human connection, loves solving problems, and wants to be part of a team that truly cares—this is your sign. Come grow with us.