Spa Coordinator (Receptionist / Front Desk)

The American Club of Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading club in Singapore is seeking a Spa Coordinator to enhance the Member experience by delivering exceptional service. The role involves managing spa reservations, promoting treatments and products, and ensuring high standards in service delivery. Candidates should have relevant experience in the spa industry and strong interpersonal skills, alongside administrative capabilities.

Qualifications

• Minimum GCE 'O' level.
• At least 2 years of experience in the spa or service industry.
• Proficiency in Microsoft Office programs.

Responsibilities

• Deliver outstanding concierge duties and manage spa reservations.
• Conduct pre-consultations and recommend treatments.
• Maintain spa and retail areas to company standards.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Education

GCE 'O' level

Tools

Microsoft Office

Job description

As a Spa Coordinator, you will play a key role in delivering exceptional service to our Members.

You will be handling inquiries, managing spa reservations, and effectively promoting and selling our services and products to enhance the overall Member experience.

Responsibilities

• Deliver consistent outstanding concierge duties
• Able to conduct pre-consultations and recommend treatments based on the Member’s needs and concerns.
• Update member profiles to ensure personalized service and maximize sales.
• Strong knowledge of products and treatments to drive retail sales.
• Stay updated with training and share best practices with new team members.
• Manage inventory, conduct stock checks, and ensure product compliance.
• Build rapport with members, address needs, and respond promptly to inquiries.
• Maintain spa, reception, and retail areas to company standards.
• Handle laundry, replenish restroom amenities, and report missing items.
• Collaborate with facilities on maintenance issues and assist with linen inventory.
• Report safety concerns.
• Comply to company policies and maintain professional appearance

Requirements

• Minimum GCE 'O' level
• Minimum 2 years in the spa or service industry
• Administration experience with proficiency in Microsoft Office programs
• Strong interpersonal and communication skills
• Skilled at multitasking with a keen eye for detail
• Comfortable working in a fast-paced environment
• Available to work on weekends and public holidays