Sommelier (New Restaurant)

Accor Hotels; Singapore; On-site; SGD 35,000 - 60,000; Full time

Job summary

Accor Hotels is seeking a Sommelier for Raffles Hotel Singapore, where you will deliver exceptional wine service and enhance guest dining experiences. You will support the Head Sommelier in operations, ensuring quality service aligned with the hotel's prestigious reputation. Join us for a rewarding career with benefits including a 5-day work week and professional development opportunities.

Benefits

5-day Work Week

Duty Meals

Colleagues' Discount at Accor Hotels

Flexible Benefits

Medical and Wellness Benefits

Comprehensive Insurance Coverage

Career Development Opportunities

Holistic Learning and Development Opportunities

Qualifications

• 1 to 2 years in a wine service position or similar operations.
• Possesses wine, beverage, and food knowledge.
• Proficient in written and conversational English.

Responsibilities

• Delivers friendly and efficient wine service.
• Offers wine options and advice.
• Coordinates functions with Culinary and Service Teams.

Skills

Interpersonal skills

Technical service skills

Education

Certificate or diploma in Hospitality or related field

Certificate in Wine or equivalent

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

About the Restaurant

Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia’s Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience, the new signature restaurant will present Chef André Chiang’s culinary philosophy and gastronomic mastery within the magnificent setting of the hotel’s new signature restaurant, housed in the elegant, neo-Renaissance Main Building.

Job Description

The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.

Primary Responsibilities

Delivers Friendly and Efficient Wine Service

• Offers wine options, offers wine advice and takes wine orders.
• Serves wine in efficient manner (in the right condition; glassware, temperature etc).
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when it’s appropriate.
• Adjusts service to meet guests’ special requests and provides personalised service.
• Uses a Heartist approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and add value.

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Ensures timeliness in wine service.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs.
• Cleanliness and work safety in wine and service areas.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and achieve.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainabilityefforts.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge & skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues & supervisors/managers.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• Certificate in Wine or equivalent (e.g. Court of Master Sommeliers, WSET Level 3 etc.).
• 1 to 2 yearsin a wine service position, or similar operations.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).

Competencies

• Technical service skills.
• Interpersonal skills – communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.