Solutions Engineer

ECL Kontor; Singapore; On-site; USD 60,000 - 120,000; Full time

Job summary

An innovative firm is seeking a dedicated technical support engineer to enhance client relationships and product performance. In this pivotal role, you'll engage directly with top clients, providing proactive support and developing analytical tools that drive success. Your expertise in API integration and observability tools will be essential as you collaborate with engineering teams to resolve issues and streamline operations. If you thrive in a dynamic environment and are passionate about technology and client engagement, this opportunity is perfect for you. Join a forward-thinking team that values initiative and offers competitive compensation and generous benefits.

Benefits

Competitive Pay

Generous PTO

Full Benefits

Technology & Learning Allowances

Qualifications

• 5+ years in a client-facing role with exceptional communication skills.
• Experience with API integration and observability tools.

Responsibilities

• Serve as the primary technical contact for top clients, handling API integrations.
• Build analytical tools for monitoring product and client success.

Skills

Client Communication

Technical Tools Proficiency

API Mastery

Independent Worker

On-call Availability

Tools

Datadog

Grafana

GitHub

Job description

Paradex isn’t just another decentralized exchange—it’s a Super App. We’ve combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn, borrow, lend, and grow your on-chain identity—all in one place. Backed by top-tier investors and incubated by Paradigm, we are scaling rapidly. Come help us grow!

Our customers trust Paradigm for a core part of their business; this role ensures we earn that trust every day.

You’ll work directly with our top clients, providing critical technical support and developing tools that enhance both product performance and client success. This is not simply a reactive role; we want engineers who will anticipate future problems and avert them. Your ability to support our customers when things go wrong is crucial, but so is prevention.

If you’re just as excited about people as you are about technology, we’d love to talk to you.

What You’ll Do

• Client Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging.
• Tool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems.
• Automation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client-facing role.
• Technical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools.
• Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support.

Nice to Have

• Coding Expertise: Strong skills in Python and ideally Go, with a solid foundation in coding and system design.
• Git Comfort: Comfortable using Git and familiar with Crypto Exchange APIs.
• Crypto Knowledge: Experience in crypto trading, derivatives, and working with trading platforms.
• Automation and Scripting: Skills in writing automation scripts and building sandboxes.
• Certifications: DataDog certification is a plus.

Benefits

• Competitive Pay: Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: 3,500 USD for your first-year setup, $2,000 USD refresh every 2 years, plus $1,000 USD annually for learning and development.