Solutions Engineer

BitGo; Singapore; On-site; SGD 110,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Great colleagues

Location-based benefits

Job summary

BitGo is seeking a Solutions Engineer in Singapore to lead technical demos and guide clients through pre- and post-sales journeys across APAC. You will collaborate with product, engineering and sales to architect solutions and deliver actionable workshops that showcase BitGo's custody, wallets, and settlement services.

The role requires 5+ years in client-facing or technical roles and deep knowledge of blockchain and fintech, with strong communication skills and the ability to translate business

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation.
• 5+ years in a client-facing and/or technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar).
• 5+ years experience in blockchain, cryptocurrencies, financial services, banking, payments, and trading.
• Prior experience in both pre-sales and/or post-sales capacities.
• Proven ability to lead and manage client engagements and projects.
• Experience collaborating with SMEs on RFIs, RFPs, and technical proposals.

Responsibilities

• Lead technical and product demos through the pre and post sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to Executive sponsors.
• Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs with understanding customer technical architecture.
• Collaborate with Executive Directors, Product Management and Engineering Teams, contributing to the development of new product features.
• Act as a client advocate, providing valuable feedback to internal teams.
• Clearly communicate client requirements to the Sales Team for their sales calls.
• Possess strong technical skills to explain APIs and create compelling technical demos.

Skills

Architect solutions

APIs & SDKs

Web services & SaaS

Client communication

Pre-sales & post-sales

Education

Bachelor's or Master's in CS/Engineering/Programming

Tools

Javascript/Typescript/Python

Job description

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com .
Our Solutions Engineering department works closely with prospective customers and current customers providing workshops and training in BitGo's products and services and guiding them through the technical journey from the sales process to onboarding. We are seeking a proven professional based in Singapore who will nurture relationships with clients across the APAC region.

Responsibilities:

• Lead technical and product demos through the pre and post sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to Executive sponsors.
• Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs with understanding customer technical architecture.
• Collaborate with Executive Directors, Product Management and Engineering Teams, contributing to the development of new product features.
• Act as a client advocate, providing valuable feedback to internal teams.
• Clearly communicate client requirements to the Sales Team for their sales calls.
• Possess strong technical skills to explain APIs and create compelling technical demos.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Professional Experience:

• Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation.
• 5+ years in a client-facing and/or technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar).
• 5+ years experience in blockchain, cryptocurrencies, financial services, banking, payments, and trading.
• Prior experience in both pre-sales and/or post-sales capacities.
• Proven ability to lead and manage client engagements and projects.
• Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals.

Technical Skills:

• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, and SDKs.
• Development experience with Javascript, Typescript, Python, and other web-based technologies/stacks.

Professional Skills:

• Exceptional professionalism – highly regarded by clients and colleagues.
• Clear and effective verbal and written communication and comprehension.
• Strong ability to self-manage and exercise professional judgment.

Language Skills:

• Must be proficient in English, written and spoken
• Proficiency in Mandarin, Japanese or Korean a plus

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits:

• Competitive salary
• Great colleagues and inspiring startup environment
• Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.