Solutions Engineer

CISCO SYSTEMS (USA) PTE. LTD.; Singapore; On-site; SGD 90,000 - 180,000; Full time

Job summary

Cisco Systems (USA) PTE. LTD. is seeking a technical sales professional to own the Cisco brand with customers and partners, delivering technical solutions to address business needs.

You will collaborate with the account team and connected sales teams to ensure customer success. The role emphasizes deep portfolio knowledge, cross-/upselling, and becoming a trusted technical advisor to customers and partners.

Qualifications

• Bachelors + 5 years of related experience, or
• Masters + 3 years of related experience, or
• PhD + 0 years of related experience

Responsibilities

• Contributes to account planning activities to identify opportunity for upselling and sharing technical insights to refine account strategy
• Maintains up-to-date expertise in Cisco's portfolio, specializing in one or few domains
• Builds strong relationships with technical and business decision-makers
• Listens for and identifies customer pain points and uses insights to tailor solutions
• Develops strategic plans for customers and leads solutions design
• Participates in demand generation and enablement campaigns by analyzing data, developing content and providing status updates
• Translates customer business requirements into technical solutions beyond primary expertise, bringing the power of the entire Cisco portfolio to customer and partner opportunities
• Uses demonstrations to help customers visualize real-world outcomes of Cisco solutions
• Proactively analyzes and scans the competitive landscape as a core strategy to position Cisco's value and win business
• Fosters cross-functional collaboration with internal teams and external partners to align strategy and strengthen customer relationships
• Contributes to SE teams and leads educational efforts to familiarize stakeholder with Cisco solutions and value
• Leads self in a complex and dynamic sales environment, identifying shifts and re-prioritizes accordingly

Skills

Technical sales

Account planning

Customer engagement

Solution design

Competitive analysis

Education

Bachelor's degree

Master's degree

PhD

Job description

Technical sales professional, owning the Cisco brand with customers and partners. Provides technical solutions to address customer and partner business needs. Collaborates with the account team and connected sales teams on the customer plan, jointly ensuring customer success. Serves as an expert, or trusted technical advisor by the account team and customer/partner

Specialization and Focus - Strong knowledge of Cisco's portfolio, including specialized/architecture perspective, Increases penetration via cross/up-selling and displaces competition, Owns technical relationship with customer(s)/partner(s)

Customer Engagement and Accountability - Leads engagements with IT & decision makers at customer/partner and LOB interaction, Knowledgeable of customer environment and market, including competitor plays, Primary technical sales influencer, Translates customer/partner business need into technical requirements

The Internal Sales Process, Most selling time spent landing opportunities and expanding within an account, Involved in customer strategic planning

Corporate Interlock - Provides active feedback to BEs and relevant sales teams on strategic customer needs and market opportunities, and competitive market tactics

Typical Sales Cycle, Takes the lead on moving deals across technical sales process, Designs and presents relevant solution based on technical and business requirements identified by the customer or partner, Manages virtual support team of sales resources, Leverages relevant tools and resources to support a deal

Success Measures - Increase revenue: Closed opportunities converted to closed deals, Displace a competitor/increased market share, Increase net new customers on a quarterly basis

What You'll Do:

• Contributes to account planning activities to identify opportunity for upselling and sharing technical insights to refine account strategy
• Maintains up-to-date expertise in Cisco's portfolio, specializing in one or few domains
• Builds strong relationships with technical and business decision-makers
• Listens for and identifies customer pain points and uses insights to tailor solutions
• Develops strategic plans for customers and leads solutions design
• Participates in demand generation and enablement campaigns by analyzing data, developing content and providing status updates
• Translates customer business requirements into technical solutions beyond primary expertise, bringing the power of the entire Cisco portfolio to customer and partner opportunities
• Uses demonstrations to help customers visualize real-world outcomes of Cisco solutions
• Proactively analyzes and scans the competitive landscape as a core strategy to position Cisco's value and win business
• Fosters cross-functional collaboration with internal teams and external partners to align strategy and strengthen customer relationships
• Contributes to SE teams and leads educational efforts to familiarize stakeholder with Cisco solutions and value
• Leads self in a complex and dynamic sales environment, identifying shifts and re-prioritizes accordingly

Minimum Qualifications:

• Bachelors + 5 years of related experience, or
• Masters + 3 years of related experience, or
• PhD + 0 years of related experience

Preferred Qualifications:

Varies based on the team and business needs | Preferred Qualifications are desired education, experience, and skills that are in addition to Minimum Qualifications.