Solutions Architect Manager, Platforms (Asia-Pacific)

Stripe, Inc.; Singapore; On-site; SGD 321,000 - 482,000; Full time

Benefits offered by this job

Equity

Performance bonus

Retirement plans

Health benefits

Wellness stipend

Job summary

Stripe is seeking a Manager of Solution Architecture to lead a world-class presales engineering team and drive strategic account engagements with global brands and enterprise prospects. You will collaborate with Sales, Product, and Engineering to shape presales strategies and ensure strong customer outcomes.

You will engage with C-level stakeholders, mentor engineers, and champion the voice of users to influence product direction.

Qualifications

• 5+ years of pre-sales leadership experience and 10+ years in a technical sales role (Solutions Architect/Consultant, etc).
• Track record leading solution architecture/engineering teams in SaaS or usage-based businesses.
• Payments experience preferred.
• Strong understanding of how SaaS platforms monetize offerings.
• Energy and passion for customer success.
• Technical sales experience with APIs, distributed systems, databases, or developer tools.
• Understanding of human-centric CX, enterprise systems, and middleware.
• Strong communication and presentation skills.
• Executive presence and ability to build relationships with users.
• Bachelor's degree or equivalent military experience.

Responsibilities

• Lead and mentor a world-class presales engineering team at scale.
• Coordinate with Sales, Marketing, Professional Services, Product, and Engineering to drive GTM initiatives.
• Engage with executives and establish relationships with key decision makers.
• Represent Stripe at industry events and customer business reviews.
• Drive cross-functional collaboration to optimize opportunities and outcomes.
• Act as escalation point for pre-sales and post-sales technical issues.

Skills

Pre-sales leadership

Solution architecture leadership

Payments experience

SaaS monetization

Executive presence

Communication skills

Technical sales

Distributed systems

Developer tools

CX experience

Enterprise architecture

Education

Bachelor's degree or equivalent military experience

Job description

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

Who We Are

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Team to develop and execute on the account strategy for Stripe’s large users and enterprise prospects. As a manager of Solution Architecture, you will lead, build, and mentor a world class pre-sales engineering team at scale. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes.

Responsibilities

• Business and technical thought leader able to partner and drive GEO, Regional, Account strategy and execution plan working with cross functional partners
• Recruit, hire, lead, retain and coach a world class presales team. Be an advocate for presales within the organization
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
• Partner closely with Sales, Marketing and Technical Teams (Professional Services, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue growth
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Serve as an executive champion and lead EBCs with important customer base
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization.
• Lead and support the team in complex evaluations, problem solving and challenging customer environments
• Build processes to measure the performance and impact of the Solution Engineering Team and ensure that the team is optimized to meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
• Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
• Champion the voice of our users and customers to influence product direction and feature priorities
• Act as an escalation point for pre-sales and post sales technical issues that arise

Minimum Requirements

• * You must have 5+ years of pre-sales leadership experience and 10+ years’ experience in a technical sales role (Solutions Architect/Consultant, etc)
  • A track record of building and leading world-class solution architecture/ engineering teams ideally in a SaaS or usage-based businesses
  • Payments experience preferred
  • Strong understanding of how SaaS Platforms operate and monetize their offerings.
  • Energy, enthusiasm, and passion for making customers successful
  • Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
  • Strong understanding of developing human centric CX experiences, enterprise systems and architecture, middleware, etc.
  • Strong communication (written and verbal) and presentation skills
  • Strong executive presence and ability to foster deep relationships with our users
  • Bachelor's degree or equivalent military experience required

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is SGD 321,400 - SGD 482,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.