Solutions Architect

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global payments technology company in Singapore is seeking a Solutions Architect to lead technical engagements with enterprise clients. The role involves pre-sales activities, relationship-building with executives, and overseeing implementation delivery. Ideal candidates will have over 10 years of experience in similar roles, strong problem-solving skills, and a STEM degree. This position is critical for driving our clients' success and requires excellent organizational skills.

Qualifications

• 10+ years of experience in a customer-facing engineering role.
• Ability to establish relationships with key decision-makers.
• Experience in developing product solutions in a consulting role.

Responsibilities

• Drive thought leadership and build executive relationships.
• Own pre-sales activities for strategic customers.
• Inform product team on customer insights and trends.

Skills

Executive engagement skills

Problem-solving mindset

Organizational/time management skills

Education

Bachelor's degree in a STEM discipline

Job description

About The Team

The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market

What You’ll Do

As a Solutions Architect within the Solutions Engineering team, you will be working closely with our commercial leaders, GMs, CTO, and product leaders to establish a win-strategy for our most strategic enterprise clients from a technical perspectives. This role is primarily focused on pre-sales discoveries and solutioning, with a strong emphasis on supporting GTM enablement efforts. Your critical thinking capability, expertise in payments, and executive engagement skills will be critical in helping our customers realise the full benefits of our technologies and leading us to successful implementation and go-lives. As our team continues to grow, you will play a pivotal role in shaping its future and driving impactful results

Responsibilities

• Drive thought leadership and build executive relationships with key business and technical stakeholders
• Develop white paper / competitor studies / support “how to win” strategy development with the enterprise commercial, strategy, and marketing teams
• Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across the markets
• Oversee end-to-end implementation delivery for the strategic accounts with support from solutions engineers

Who You Are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• Bachelor's degree in a STEM discipline, with strong academic achievements
• At least 10 years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise or payments company
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Strong organisational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers
• Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions

Preferred Qualifications

• Knowledge of the payments domain / financial services will be advantageous
• At some point in your career you will have been hands on developing product solutions either internally or in a consulting role
• Passionate about learning and actively seeks out knowledge
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.